498: Zoetis EVP Chief Information and Digital Officer Wafaa Mamilli and former TD Ameritrade CIO Vijay Sankaran discuss  

How focusing on the customer experience and leading with digital and analytics is serving Zoetis well 

The steps Zoetis takes to position its customer at the center of the universe

How T.D Ameritrade uses analytics and AI to enhance the customer experience 

The Voice of the Customer Analytics capability it has created to help with the added digital pressures on the business 

How T.D Ameritrade has used AI for personalization

How COVID and low interest rates have caused more and more investors to explore the stock market

How the culture of innovation at T.D Ameritrade has allowed it to bring new ideas to market extremely quickly

Among a variety of other topics.

This episode was recorded live at the 2020 Metis Strategy Digital Symposium.

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This episode is sponsored by Zoho and Sykes