In this episode of "Let's Talk Dog Business," Jo & Vicky discuss how dog trainers can inadvertently confuse their clients by not clearly defining and optimizing the customer journey. They break down the concept of the customer journey and explain how to tweak it so that you provide a clear and consistent path for potential clients to follow. Something that will consistently bring you more business.

KEY TAKEAWAYS

• An easy and simple customer journey is the key to success for dog trainers.
• The customer journey starts from the moment they first hear about you.
• Understanding where people hear about you is crucial for identifying effective marketing channels.
• Look at your customer's journey from their perspective, without bias. If you can't, ask a friend to do it for you.
• Make it easy for them. Send them to the sales page for the specific service they are interested in.
• Test every change you make to your customer´s journey.
• Figure out where your ideal clients are hanging out.
• People need to consume 8 to 11 pieces of your content before you can convert them into customers.
• When you post on social media, the algorithm means that none of your followers will see every piece of content you post. You need to constantly repeat your messages and offers.
• If someone asks you to contact them, do it, even if you are busy.
• Initially, the owner is the client, not their dog. That is who you have to connect with.
• Be realistic about how many people you attract via events and shows. Share the fact that you will be there.
• Use your time wisely.

BEST MOMENTS

‘Break it (the customer journey) down into every single step. ´

‘Stop sending customers to websites that are full of useless information. ´

‘You cannot have a social media strategy without having a business strategy because it affects what you're posting.’

‘Touch base with them and let them know that you've got the message and you're on it.’

 

SOCIALS AND IMPORTANT LINKS

https://www.tiktok.com/@letstalkdogbusiness

https://www.youtube.com/@LetsTalkDogBusiness

Website www.caninebusinessacademy.com

Community Facebook Group: https://www.facebook.com/groups/caninebusinessacademycommunity/

ABOUT THE HOSTS

Meet Jo and Vicky! They bring a combined 25 years of expertise in the canine industry. Jo, with a background in corporate business, and Vicky, a dedicated advocate for rescue organisations, form an unstoppable team. Beyond the mic, their lives are a whirlwind – managing two successful businesses, pursuing a full-time university degree, and parenting two little ones under four. Each of their homes combined is a lively menagerie, housing five dogs and an abundance of chickens.

PODCAST DESCRIPTION

The ultimate hub for dog business enthusiasts! 

Join hosts Jo and Vicky as they unravel the entrepreneurial journey within the canine realm. This podcast delves deep into the business side of owning a dog business, spotlighting inspiring stories of individuals who've seamlessly woven their passion into a profitable lifestyle. Tune in for candid discussions on the human behaviour behind dogs, strategies to attract dream clients, and a behind-the-scenes look at Jo and Vicky's collaborative training ventures. Get ready for client interviews, tales behind the dogs, and insightful perspectives from actual dog owners on what they seek in a trainer. This is your go-to source for navigating the dynamic world where business meets the wagging tails.