Our guest in episode 307 is Hassan Farooqi, Director of Learning and Development, North America for OSL Retail Services. Listen as we ask what performance looks like in the retail industry today and how has measuring and developing retail-sector employees changed during the pandemic?

Questions include:

• What does performance look like in the retail industry - has this changed during the pandemic?
• How has L&D changed as a result of WFH?
• We know you’ve partnered with intelliHR recently as your performance management software provider. What’s been the most rewarding and most challenging part of the process, implementing performance management software?
• OSL Retail Services continues to build on its people-first approach by partnering with MESH/diversity, focusing on developing a more diverse, inclusive, and supportive workplace culture. OSL Retail Services, a leader in outsourced sales services selected MESH/diversity for their unique approach and expertise to empower organizations with tools and resources to improve culture, focus on growth opportunities, and leverage existing talent.
• What’s next for you? What’s the big focus for 2022 when it comes to your role and HR?

More About Hassan

Hassan is a self-described "motivational and inspirational, results-oriented Operations, Learning and Organisation Development & Change leader, with over a decade of proven leadership experience and a track record of success." Enhancing business development, profitability, service, and quality for multi-billion-dollar retailers and marketing firms by creating integrated strategies to develop and expand new and existing customer sales as well as brand/product evolution. A visionary; strong and decisive, with excellent analytical, interpersonal and strategic planning abilities. Ensuring customer and employee satisfaction, product and service quality while uplifting financial performance.

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