Vicki and Shelly Qualtieri discuss the process of de-escalating potentially violent situations and how we need to start by learning to de-escalate ourselves. Shelly explains how anger is a secondary emotion – the bodyguard to sadness and the protector to fear. They explore practical steps that can make a difference to calm both ourselves and others. Not only can we interrupt an escalation, but Shelly embodies a perspective that sees hope in these very situations toward possible deeper connection and healing.

Note: Due to an equipment failure, Vicki's audio was negatively impacted. Our apologies for the inconvenience!

For more resources in the areas of trauma, mental health, counselling skills, and violence prevention visit ctrinstitute.com and for further learning on this subject try our new De-Escalating Potentially Violent Situations™ E-Course