Matt Eldridge travels the country speaking to educators with his organization, Certified Restraint Training, but spoiler alert: his goal in trainings is to de-escalate behavior so that restraint isn't needed.  If you're like us, you will be riveted within about 10 seconds of his story-telling.  Matt delivers practical, no nonsense ways of talking to students and defusing intense and potentially volatile situations.  He shares lessons he's learned through his years as a teacher, administrator, and director of schools.  You won't want this episode to end!