Artificial intelligence continues to dominate conversations across the automotive industry, but the real story extends well beyond chatbots and automation. As technology advances and customer expectations evolve, dealerships are navigating new opportunities and new challenges.

In this episode of Dealer Driven, Steve Greenfield, CEO and Founder of Automotive Ventures, joins hosts Camron Wilson and Michael Hayes to examine the next wave of automotive technology and what it means for dealers. The conversation covers AI-powered negotiation, digital retail, first-party data strategies, compliance, and the growing role AI will play in the car-buying experience.

Steve also shares why dealers should focus less on AI as a buzzword and more on improving the business metrics that matter most. He explains how emerging technologies can strengthen customer interactions, improve operational efficiency, and help dealerships stay competitive without losing the value of the in-person buying experience.

Rather than focusing on hype, the conversation centers on the practical opportunities and challenges dealers can expect as AI becomes more integrated into everyday operations.

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Presented by The National Automobile Dealers Association
https://www.nada.org/

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What can dealership leaders learn from the world of motorsports?

Bud Denker, President of Penske Corporation, joins Michael Hayes and Camron Wilson to share how the same principles that drive success on the racetrack also drive success in the showroom. From leadership and teamwork to accountability and continuous improvement, Bud explains the common thread connecting Penske's racing teams and dealership operations.

He reflects on lessons learned from winning and losing, the impact of training through the NADA Academy, and how technology is changing both motorsports and automotive retail. Bud also shares his thoughts on balancing short-term performance with long-term growth, the future of electrification, and the leadership traits that help teams perform at their best.

Hear how one of the most successful organizations in automotive retail and motorsports approaches leadership, training, and long-term success.

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Presented by The National Automobile Dealers Association
https://www.nada.org/

Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Modern vehicles have become rolling data hubs. From synced smartphones and navigation history to garage door access, app logins, and driving behavior, today’s cars store far more personal information than most customers realize.

In this episode of Dealer Driven, hosts Camron Wilson and Michael Hayes are joined by Sherryl Nens, Head of U.S. Dealership Sales at Privacy4Cars, to discuss the growing challenge of vehicle data privacy and why dealerships need to pay closer attention to it.

Sherryl shares how connected vehicles are reshaping the way dealers handle customer information, where stores often overlook important privacy steps during trade-ins and resale, and why factory resets alone may not fully remove sensitive data. She also explains the legal, financial, and reputational risks dealerships can face when customer information is left behind in vehicles.

For dealers in sales, service, recon, and leadership, this conversation offers practical insight into one of the most overlooked issues in today’s automotive industry.

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Presented by The National Automobile Dealers Association
https://www.nada.org/

Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

The second quarter of 2026 brought plenty of questions for the automotive industry, from tariffs and affordability concerns to changing consumer demand and shifting market dynamics. So how did the numbers actually shake out?

In this episode of Dealer Driven, hosts Camron Wilson and Michael Hayes welcome back Patrick Manzi, Chief Economist at the National Automobile Dealers Association, for a closer look at NADA's Quarterly Economic Report for Q2 2026.

Patrick breaks down the biggest economic indicators that shaped the quarter, explains what drove light-vehicle sales, and shares his perspective on inventory levels, vehicle affordability, and financing trends. The conversation also covers EV, hybrid, and gasoline vehicle demand, the outlook for used vehicle pricing, and whether recent changes in manufacturer market share signal a longer-term shift.

Whether you're tracking market conditions, planning inventory, or looking for economic context behind today's headlines, this conversation provides a timely snapshot of where the automotive industry stands.

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Presented by The National Automobile Dealers Association
https://www.nada.org/

Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

The policy landscape for dealers continues to evolve, and many of the decisions shaping the future of auto and truck retail are being made in Washington.

In this episode of Dealer Driven, hosts Camron Wilson and Michael Hayes sit down with Paul Metrey, Executive Vice President of Public Policy at NADA, and David Bell, President of American Truck Dealers (ATD), to discuss the legislative and regulatory issues that matter most to dealers right now.

Paul and David share updates on key topics including proposed restrictions on Chinese vehicle manufacturers, the latest developments surrounding right-to-repair legislation, FTC advertising compliance, tariff-related questions, efforts to combat catalytic converter theft through the PART Act, and the push to repeal the Federal Excise Tax on heavy-duty trucks.

Listen in to hear what’s happening on Capitol Hill, what changes could be on the horizon, and how these policy discussions may affect your dealership, your customers, and the industry as a whole.

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Presented by The National Automobile Dealers Association
https://www.nada.org/

Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

The market isn’t just changing, it’s shifting fast enough to challenge even the most experienced dealers. So how do you make confident decisions when the landscape keeps moving?

In this episode of Dealer Driven, we sit down with Dale Pollak, founder of vAuto, creator of the Velocity Method, and now the champion of Investment Management for used vehicles. With decades of experience guiding dealers through uncertainty, Dale shares how to rethink inventory, pricing, and performance in today’s environment.

We get into the most common mistakes dealers are still making, what a “healthy” inventory really looks like now, and how aging strategies need to evolve beyond pre-pandemic habits. Dale also breaks down the signals dealers should be watching closely to stay ahead of the next market shift, not behind it.

The conversation also explores how today’s more informed and cautious consumers are reshaping pricing strategies, where dealers are unintentionally leaving profit on the table, and why adopting an investment mindset is critical when managing used vehicle inventory.

If you’re trying to make smarter, faster decisions in a market that refuses to sit still, this episode gives you a clearer way forward.

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Presented by The National Automobile Dealers Association
https://www.nada.org/

Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Warranty repairs are a key part of running a successful dealership, but they can be complex, and all the different coverages can be confusing.

In this episode of Dealer Driven, hosts Camron Wilson and Michael Hayes are joined by Leigh Yates, instructor at NADA Academy, to break down how warranties work and what dealers need to know. The conversation covers different types of warranties, common claim mistakes, and what can lead to audits and chargebacks.

Leigh also shares practical tips on improving documentation, training staff, and building better internal processes to reduce risk.

This episode offers a straightforward look at how dealerships can stay compliant and protect their revenue.

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Presented by The National Automobile Dealers Association
https://www.nada.org/

Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

In this episode of Dealer Driven, Camron Wilson and Michael Hayes sit down with Patrick Manzi, Chief Economist at the National Automobile Dealers Association (NADA), to break down what really happened in the auto market during Q1 2026 and what it means for the months ahead.

Even with winter storms and global uncertainty, vehicle sales held steady. But underneath that, there are clear shifts happening. The labor market is slowing, affordability remains tight, and global tensions, especially in Iran, are affecting fuel prices and supply chains.

They also talk through changing consumer demand. EV sales are showing true levels without the tax credits, hybrids are gaining traction, and used vehicles are even more important as buyers look for more affordable options.

Looking ahead to Q2, Patrick shares what could drive sales, from tax refund season to stronger used inventory, and what risks dealers should keep an eye on, including interest rates and ongoing economic uncertainty.

If you want a clear, practical read on where the market stands right now, this episode gives you exactly that.

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Presented by The National Automobile Dealers Association
https://www.nada.org/

Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Financial literacy is at the core of every vehicle purchase, but it is often overlooked in the buying process. From understanding loan terms to making confident financial decisions, customers depend on clear and simple information when stepping into a dealership.

In this episode of Dealer Driven, hosts Camron Wilson and Michael Hayes sit down with Celia Winslow, President and CEO of the American Financial Services Association (AFSA), to talk about why financial literacy matters more than ever—especially as customers expect clearer explanations and greater transparency around their financing options.

Celia shares how AFSA, the AFSA Education Foundation, and NADA work together to support consumers through financial education, and why initiatives like Financial Literacy Month are an important reminder for both dealerships and customers. She also highlights some of the most common misunderstandings customers bring into the showroom, from confusion about interest rates and loan terms to issues of affordability.

Whether you are working on the showroom floor or leading dealership operations, this episode offers practical insights you can start applying right away.

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Presented by The National Automobile Dealers Association
https://www.nada.org/

Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Dealerships are generating more data than ever before, but ownership and control are not always the same thing. As digital retailing accelerates and technology vendors multiply, protecting dealer data has become a critical business priority.

In this episode of Dealer Driven, hosts Camron Wilson and Michael Hayes are joined by Joe Akers, a dealership management consultant with nearly three decades in the retail auto industry. Joe has worked across Ford, Nissan, and Porsche dealerships, including serving as General Manager, and has spent the past 20 years focused on digital marketing strategy and measuring true ROI. He works closely with dealers to evaluate their digital ecosystems, safeguard customer information, and use data more strategically.

The conversation breaks down what “owning your data” actually means in practical terms, from DMS and CRM contracts to vendor integrations and secure transfer processes. 

For dealers looking to protect their independence, improve marketing efficiency, and strengthen operational clarity, this episode provides clear starting points and practical guidance.

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Presented by The National Automobile Dealers Association

https://www.nada.org/

Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.