Welcome to Dealer Driven, the podcast tailored to dealership professionals navigating today’s fast-paced automotive industry. In this episode, hosts Cameron Wilson and Michael Hayes discuss the critical issue of "technician time vampires" with NADA Academy instructor Larry Hourcle. Drawing from his 27-year experience as a line technician, Larry breaks down how seemingly minor inefficiencies can significantly impact the service department's productivity and profitability. From proper documentation, organized workspaces, and strong communication between service and parts departments, learn how these small efficiency gains can lead to substantial productivity increases and better profitability. Whether you're managing a service department or looking to optimize your dealership operations, this episode provides actionable insights for minimizing time waste and maximizing technician productivity.

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