This week's call-in question comes from Mischa, a relatively new Service Advisor who's looking for ways to cope with anxiety on the job. Chris' main advice is to focus on building relationships with your customers first and foremost. Remember that it's about them, not you. Christian explains it in similar terms: "It's about making your customers happy, not knowing everything." However you want to see it, it's important that you understand your role along those lines. And at the end of the day, there's really no substitute for hard work. Go in early, stay late. Educate yourself as much as you can. The more experience and knowledge you gather, the more confident you'll feel! 

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