This week's call-in question comes from an advisor who's looking to find a way to get people a bit more inspired in the service drive. He's noticing that often times when a customer comes in, the other advisors tend to get busy with "invisible tasks." Chris and Christian refer to this behavior as "using the escape hatch," and see it as a symptom of uninspired leadership. Chris recommends having a shift meeting every morning, playing some games to pick up the mood a little bit, and reminding the other advisors more frequently about your shared goal to collect customers. 

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