Larry Guzzardo discusses The Five P's of patient experience: Phone Call, Preparation, Patient Exam, Presentation, and Proactive Follow-Up—each step builds trust, improves care, and boosts patient retention.

Resources:

• All-Star Live Dental Training Events
• Dental Coaching
• Dental Practice Growth Webinar 
  
  

Eric Vickery, President of Coaching at All-Star Dental Academy and Mastery Coach, Karen Raymond discuss using patient referrals for free marketing in dental practices, emphasizing personalized asks, tracking referrals, and rewarding patients to boost new patient growth.

Resources:

• All-Star Live Dental Training Events
• Dental Coaching
• Dental Practice Growth Webinar

Marty Fort and Alex Nottingham JD MBA explore direct response marketing for dentists, focusing on actionable offers, urgency, and tailored media.

Resources:

• Marty Fort
• Dental Practice Growth Webinar 
• All-Star Live Dental Training Events
• Dental Coaching

Eric Vickery and Shyanne McCracken discuss strategies for improving patient engagement and retention in dental hygiene appointments. The focus is on the 95-5 case acceptance formula applied to hygiene, emphasizing the importance of creating value and urgency for patients beyond seeing their visit as "just a cleaning."

Resources:

• All-Star Live Dental Training Events
• Dental Coaching
• Dental Practice Growth Webinar 

Eric Vickery and Alex Nottingham JD MBA discuss the importance of building trust and understanding in dental care. Learn how clear communication and a patient-first approach can increase case acceptance and drive referrals.

Resources:

• All-Star Live Dental Training Events
• Dental Coaching
• Dental Practice Growth Webinar 

Eric Vickery and All-Star Mastery Coach, Larissa Pretoni, discuss 7 steps to streamline the dental revenue cycle: accurate intake, insurance verification, treatment planning, timely claims, EOB review, AR management, and collections.

Resources:

• All-Star Live Dental Training Events
• Dental Coaching
• Dental Practice Growth Webinar 

Dr. Paul Etchison and Alex Nottingham JD MBA discuss how Effective leadership in dental practices requires building safety in feedback, accountability through delegation and follow-ups, leveraging coaching for growth, and using tools like checklists to boost team productivity.

Resources:

• Dental Practice Growth Webinar 
• Dental Practice Heroes Podcast
• Dr. Etchison’s Website

Eric Vickery and All-Star Mastery Coach, Jennifer Manrique, discuss the power of finding patients' "why" in dentistry—build connections, deliver life-changing care, inspire your team, and boost production by focusing on patients' true motivations.

Resources:

• All-Star Live Dental Training Events
• Dental Coaching
• Dental Practice Growth Webinar

Mike DiFrisco and Alex Nottingham JD MBA discuss shifts toward digital and AI technologies, challenges in hiring and retention, and the growing influence of private equity on practice ownership. 

Resources:

• AACD
• All-Star Live Dental Training Events
• Dental Coaching
• Dental Practice Growth Webinar 

Eric Vickery and All-Star Mastery Coach, Betsy Whitehead, highlight the importance of team huddles to improve communication, accountability, and patient care. Structured huddles set the day's tone, address gaps, and enhance business flow.

Resources:

• All-Star Live Dental Training Events
• Dental Coaching
• Dental Practice Growth Webinar