In this fan favorite episode, Heather Nottingham, Co-Founder and VP of Training at All-Star Dental Academy, shares why missed calls, inconsistent communication, and lack of confidence on the phone could be costing your practice patients—and what it takes to turn those opportunities around.

Resources:

• Dental Practice Growth Webinar 
• Dental Coaching
• All-Star Online Training

Eric and Abigail Vickery explore why high performers burn out and how a whole-person approach—mind, body, relationships, boundaries, and leadership—can create more sustainable success. Want to go deeper? Join us for the ALIGNED Intensive in New Orleans on October 22.

Resources:
- All-Star Aligned Intensive
- All-Star’s Hiring Service
- Dental Practice Growth Webinar 

Robyn Reis, Director of All-Star's Hiring Service, joins Alex Nottingham, JD, MBA, to discuss how creating an exceptional new hire experience leads to stronger culture, higher team retention, and long-term practice success. Learn practical onboarding strategies that help new employees feel valued from day one—and why a structured onboarding process can dramatically reduce turnover.

Resources:

• All-Star’s Hiring Service
• Dental Practice Growth Webinar 

Robyn Reis, Director of All-Star’s Hiring Service, and Alex Nottingham JD MBA discuss how your biggest growth opportunity may come during your slowest season. Learn how to transform summer downtime into stronger systems, better team performance, improved retention, and a practice that's ready for its busiest months

Resources:

• All-Star’s Hiring Service
• Dental Practice Growth Webinar 

Shelly VanEpps shares how to increase case acceptance by uncovering what truly matters to patients. Discover the emotional exam, SWOT framework, permission statements, and communication strategies that build trust, overcome objections, and help your entire team support more confident treatment decisions. 

 Resources:

• All-Star Live Dental Training Events
• Dental Coaching
• Dental Practice Growth Webinar 

Shelly VanEpps shares why people skills drive practice success and introduces the GREAT Call Process—a proven system to turn phone calls into lasting patient relationships and more scheduled appointments. 

 Resources:

• All-Star Live Dental Training Events
• Dental Coaching
• Dental Practice Growth Webinar 

In this episode, Heather and Alex Nottingham explains why phone skills are the foundation of a successful dental practice. They discuss converting inquiries into appointments, building rapport, creating consistent patient experiences, and how effective communication drives case acceptance, growth, and long-term patient loyalty.

Resources:

• Dental Practice Growth Webinar 
• Dental Coaching
• All-Star Online Training

Larry Guzzardo and Alex Nottingham, JD, MBA discuss how micromanagement is often driven by stress, anxiety, and a need for control. They explore practical strategies to build leadership, delegation, emotional intelligence, and trust, helping dental teams create a more empowered and productive workplace.

Resources:

• All-Star Live Dental Training Events
• Dental Coaching
• Dental Practice Growth Webinar 
  
  

Discover how mastering rapport can transform your dental practice. Heather and Alex share proven techniques to build trust, strengthen patient relationships, boost case acceptance, increase referrals, improve retention, and create a culture that drives long-term growth and loyalty.

Resources:

• Dental Practice Growth Webinar 
• Dental Coaching
• All-Star Online Training

In this Fan Favorite Episode, Dental All-Stars dives into EOS with Mike Paton, former EOS Worldwide visionary. Learn how dentists and entrepreneurs can simplify leadership, empower teams, and build systems that create freedom, accountability, and consistently exceptional results—without burning out or controlling every detail.

Resources:

• EOS World Wide
• All-Star Live Dental Training Events
• Dental Coaching
• Dental Practice Growth Webinar