Your front desk didn't sign up to be an insurance department. So why are they buried in one?

Kendall sits down with Louis Chan and Vere Whittome, co-founders of Kaylie AI, to break down the walls between insurance verification, treatment coordination, and claims management. Louis explains how five-star doctors at his old oral surgery group kept getting one-star reviews, why most practices react to problems instead of catching them early, and how every denied claim carries a lesson. They also get honest about where AI still falls short and why teams end up chasing a 5% problem with 80% of their time. If you've ever wondered where your front desk's time is really going, this one will change how you see it.

Connect with Kaylie.ai:

🔗 Website: http://kaylie.ai/deo

📲 LinkedIn: https://www.linkedin.com/company/kaylie-ai/

💡 Running your practice shouldn't feel like survival mode. Join DEO's Growth Secrets Newsletter, the daily email with real tips on growth and profitability. 👉 Subscribe Now: https://deodentalgroup.com/newsletter/

Today's episode is sponsored by Kaylie AI, a partner of the DEO.

What happens when the laws governing your practice change every few months, and you find out the hard way?

Emmett Scott sits down with Eric Scalzo and John Saran, partners at Holland & Knight, to break down the wave of new state regulations reshaping dental practice growth in 2026. They walk through the recent California settlement making headlines, why non-competes and ownership disclosures are under new scrutiny, and how practices in Indiana secured their own exemption simply by showing up during the legislative process. The takeaway: the practices protecting themselves right now aren't panicking, they're paying attention. This one's essential listening before your next hire, partnership, or transaction.

Learn more about Holland & Knight's work in the dental space 👇

🔗 Website: www.hklaw.com

🔗 HK Navigator (state-by-state regulation tracker): https://www.hklaw.com/en/general-pages/holland-knight-navigator-mapping-healthcare-transaction-laws

💡 Running your practice shouldn't feel like survival mode.

Join DEO's Growth Secrets Newsletter, the daily email with real tips on growth and profitability.

👉 Subscribe Now: https://deodentalgroup.com/newsletter/

Today's episode is sponsored by Holland & Knight, a partner of the DEO.

What if growing from one office to ten was never really about the locations at all?

Dr. Ronald Taylor sits down with Kendall Hussein to share how he built Trident Endo Dental into a multi-state endodontic group, and why none of it would have worked without putting people first. Ron opens up about a ransomware attack, hiring the wrong people more than once, and the moment he realized his job wasn't running practices. It was building a culture his team wanted to stay in. He breaks down what servant leadership looks like day to day, and why he now measures success by the relationships he's built, not the number of offices on a map.

Ready to join DEO members who have already solved the challenges you are facing today? ✨ Schedule your free Growth Accelerator Call and take the first step toward becoming a DEO member 👉 https://deodentalgroup.com/interest/

What if your biggest profitability opportunity isn't a new patient or a new location, but the revenue you've already earned and never fully collected?

Kendall Hussein sits down with Shreyas Parab, who grew up running every job in his mom's small dental practice in Philadelphia before founding Daydream, one of the most AI-driven RCM companies in dental today. Shreyas breaks down why collections actually drop as practices scale, why a 99% collection rate can still mean you're 45 days from your money, and what it costs when your office manager is on hold with MetLife instead of filling chairs. He walks through how Daydream's AI-powered billing team helped DEO member Beam Dental recover $36,626 in just 76 days.

📞 Connect with Daydream

🔗 Website: www.daydream.dental

📲 Facebook: https://www.facebook.com/daydreamdentalbilling/

📲 Instagram: https://www.instagram.com/daydream_billing/

💡 Daydream is part of DEO's Cost Savings Club. DEO Members get 6 months of ChatPMS free. 👉 Claim your free access: https://app.daydream.dental/chatpms

Not a DEO Member? ✨ Schedule your free Growth Accelerator Call and take the first step toward becoming a DEO member 👉 https://deodentalgroup.com/interest/

Today's episode is sponsored by Daydream, a partner of the DEO.

What if patients aren't saying no to treatment, but saying no to how you're asked to pay?

Jordin McEntire sits down with Luke Johnson, Chief Revenue Officer at HFD, to break down what's really happening when patients leave without scheduling. Luke's family bought HFD in 2017, not as bankers, but as entrepreneurs who saw a gap most lenders weren't willing to close. They spent the next 17 years building data on the patients every financing company turns away, and what came out of that is a 99% approval rate the industry hadn't seen before. Luke explains why most financing platforms are built to deny rather than approve, what that does to your treatment coordinators' confidence, and how knowing nearly everyone can qualify changes the way you market and present care.

🔗 Website: www.gohfd.com

📲 LinkedIn: linkedin.com/company/gohfd

📲 Facebook: facebook.com/gohfd.us

📥 Download the Free Case Study: https://tinyurl.com/ybrc63vz

💡 HFD is part of DEO's Cost Savings Club. DEO Members can submit an interest form in the DEO App to get access.

💡 Running your practice shouldn't feel like survival mode. Join DEO's Growth Secrets Newsletter, the daily email with real tips on growth and profitability. 👉 Subscribe Now: https://deodentalgroup.com/newsletter/

Today's episode is sponsored by HFD, a partner of the DEO.

What if the single biggest money mistake you're making has nothing to do with marketing, overhead, or your fee schedule?

Emmett Scott sits down with Dr. Brett Wells, CEO of Loren Dental Partners, who built nine locations — eight of them de novo startups — and spent six years grinding solo while leaving a fortune on the table. Brett shares why he waited way too long to bring in a second doctor, how that one decision took a single practice from $2M to $6M a year, and why two doctors in one location will always make more money than two separate practices. He also opens up about building and selling Dental HQ, a half-million dollar hot dog restaurant that almost made it to Shark Tank, and the communication lesson that changed how he leads.

Ready to join DEO members who have already solved the challenges you are facing today? ✨ Schedule your free Growth Accelerator Call and take the first step toward becoming a DEO member 👉 https://deodentalgroup.com/interest/

What if every conversation in your operatory is already telling you where your production is leaking...and you just can't hear it?

In this episode, Jordin McEntire sits down with Danny Bessonov, CEO and co-founder of Avora, to break down why most dental groups are flying blind on case presentation, team performance, and patient experience. Danny shares how ambient AI turns every appointment into real-time coaching data, giving operators visibility into conversations they'd otherwise never hear, and a scorecard for every role that touches the patient. He walks through why case acceptance is a systems problem and not a people problem, and Jordin shares a live result from a DEO member using Avora: case acceptance went from 40% to 78% — with fewer staff than the quarter before.

📞 Connect with Danny:

🔗 Website: getavora.ai

🔗 Free Case Presentation Report: getavora.ai/report/case-presentation

📲 LinkedIn: linkedin.com/in/dbessonov

💡 Avora is part of DEO's Cost Savings Club. DEO Members can learn more in the DEO App.

Ready to join DEO members who have already solved the challenges you are facing today? ✨ Schedule your free Growth Accelerator Call and take the first step toward becoming a DEO member 👉 https://deodentalgroup.com/interest/

Today's episode is sponsored by Avora, a partner of the DEO.

What if the thing that finally pulled you out of the chair wasn't a plan, but a crisis?

Emmett Scott sits down with Dr. Alex and Bobby, co-founders of Halex Pediatric Dentistry and Orthodontics, a 15-location pediatric dental and orthodontics group they've built together over nearly two decades in coastal Virginia. Bobby spent years as the lead producer while Alex ran the business. Then a sudden open heart surgery forced him out of the chair for three months, and the practice kept growing without him. That moment changed everything. They open up about rebuilding after bad partnerships and financial setbacks, why chasing revenue instead of profit is a trap, what it really looks like to hire people smarter than yourself, and how building a team bigger than any one person is what finally unlocked real growth.

Ready to join DEO members who have already solved the challenges you are facing today? ✨ Schedule your free Growth Accelerator Call and take the first step toward becoming a DEO member 👉 https://deodentalgroup.com/interest/

What if you had to sell your dental practice tomorrow? Would it be worth what you think it is?

In this episode, Brannon Moncrief, Principal and CEO of McLerran & Associates, pulls back the curtain on what dental practice buyers are actually looking for right now and why so many owners are unknowingly setting themselves up for a disappointing exit. With 35 years in the industry and roughly 400 practice evaluations a year, Brannon has seen it all...the clean, the messy, and everything in between. He breaks down EBITDA in plain English, walks through the difference between a Class A, B, and C asset, and shares what it really takes to build a practice that commands top-dollar multiples in today's market. Whether you're thinking about selling in two years or twenty, this conversation is one you need to hear.

📲 To learn more about McLerran & Associates or connect with Brannon directly:

Website: www.dentaltransitions.com

Call or Text: (512) 660-8505

Email: [email protected]

Not a DEO member? Join over 600+ dentist entrepreneurs who have already solved the challenges you are facing today.

✨ Schedule your free Growth Accelerator Call and take the first step toward becoming a DEO member 👉https://deodentalgroup.com/interest/

Today's episode is sponsored by McLerran & Associates, a partner of the DEO.

What if the data you need to grow your dental practice is already sitting right in front of you...you just can't see it yet?

In this episode of DEO's Growth Secrets, Emmett Scott sits down with Emily Ryba, Co-Founder and CEO of OSDental, who started her career as a CPA specializing in dental and spent years watching practice owners make major decisions without the full financial picture. After building a $1 million data warehouse for a 42-location dental group, she realized there had to be a better way...and OSDental was born.

You'll hear why most practice owners are only seeing 30% of their data and what's hiding in the other 70%, why the average dental practice loses 1 to 3% of revenue simply from lack of data visibility, and why your collections report might be telling you a story that isn't actually true. Emily also breaks down how data transparency changes team behavior, what untreated perio is quietly costing your practice, and why giving your team access to the right data is the fastest way to make them act like owners.

If you've ever felt overwhelmed by your numbers or unsure what they're actually telling you...this one will change how you see your business.

📲 To learn more about OSDental, visit: https://osdental.io/

💡 OSDental is part of DEO's Cost Savings Club. DEO Members can submit an interest form in the DEO App to get access.

Not a DEO Member? 🎯 Schedule your free Growth Accelerator Call and take the first step toward becoming a DEO member 👉 https://bit.ly/4mt66YI