Managing Dental Drama

Dentists, especially practice owners, are leaders. Each day, dentists are faced with the opportunity to lead their team well, serve their patients, and impact their community. In this episode, Dr. Kuba and Bethany listen to tips from Dr. Marr, who discusses her leadership style and her goal of creating mini-leaders on her team. The collaborative leadership style of Dr. Kuba is also discussed. Employees need a good leader, and there are various ways to lead. This episode concludes me reminding all dentists of the three “C’s” related to leadership – clarity, consistency, and communication. 

Recommended Episodes:
Personalities on Parade
Patient Personalities on Parade 

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The October Digest drops today, and this month is all about leadership! Get practical tips to lead your team with clarity and confidence, plus Laura's Legal Lowdown to help protect your practice. Premium consulting advice for only $69 a month!

HUB HIGHLIGHTS
Insurance Bundle
Make an insurance change with confidence! Grab the Insurance Bundle complete with ready-to-send drop letters, Delta specific templates, patient scripts, and a clear guide to in-network and out-of-network rules.

Hygiene Bonus Plan
Reward your hygiene team in a way that sticks! This bundle has three bonus structures to choose from, plus a survey that shows where each hygienist wants to grow.

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Bethany and Dr. Kuba are absolutely giddy to introduce you to a special friend and guest - Laura Diamond, Attorney to dentists. Laura is an absolute wealth of information. While Dr. Kuba has had the privilege of seeing Laura defend and advise dentists for years now, she finally gets the opportunity today to dish out some tough legal questions. Dental professionals need to hear the advice that Laura gives, so don’t miss it! 

Want to see this episode on video? Check it out here!
📺Laura's Legal Lowdown

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HUB HIGHLIGHTS
SMART Goals Planner Document
Check out this editable planner that turns big practice goals into steps that are specific, measurable, and time-bound. Great for tracking progress and keeping the team accountable!

Annual Performance Review Bundle
Five editable tools for annual reviews: a full evaluation form, a pre-review questionnaire, discussion questions, a follow-up tracker, and a team contribution assessment. The tracker covers what happens after the review, so progress and action plans don't get dropped.

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Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life examples, or tips for a chance to have YOUR voice on the air!

Bethany had an extremely interesting series of events with a client, and today she puts Dr. Kuba in the hot seat. “What would Kuba do with a fake two week notice?” Together, Bethany and Dr. Kuba unpack how to address an odd scenario where an employee turns in notice but actually did not intend for the doctor to accept the resignation.They dig into the details and speculate on the possible reasons that an employee might conduct themselves in this way, and then they discuss the various ways to respond.

📣SUBSCRIBE TODAY!! Trying to figure out how to make positive and sustainable changes on your team? Find out in the September Digest! Premium consulting advice for only $69 a month.  Become a subscriber TODAY!  https://www.patreon.com/cw/ManagingDentalDrama/membership 

New Employee Onboarding Bundle
Three editable onboarding outlines, front office, RDA, and a focused clinical training plan, each with weekly goals and 30/60/90 day checkpoints, so every new hire starts up the same way.

Treatment Acceptance Bundle
This bundle includes business assistant training tips, an unscheduled-treatment follow-up protocol, and an editable tracking spreadsheet, all so your team presents treatment confidently and fewer diagnosed cases slip away.

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Today, Dr. Kuba talks about the stresses and challenges of cultivating a successful practice when there are so many frustrating staffing problems. Much like her self-proclaimed best friend, Jerry Jones, who does his best to have a winning team, he ultimately is at the mercy of other factors and people - like the coaches and team. Dr. Kuba, too, recognizes the hardships of good staffing decisions when she discusses two recent decisions she made in an attempt to bring an employee back from maternity leave and retain a loyal, long-time leader. She and Bethany dialogue about being creative and thinking outside of the box to get AND keep the team fully staffed. 

📣SUBSCRIBE TODAY!! Trying to figure out how to make positive and sustainable changes on your team? Find out in the September Digest! Premium consulting advice for only $69 a month.  Become a subscriber TODAY!  

Year Reflection and Planning Bundle
Don't wait until December to plan next year. Four editable templates: an annual strategy session, a leadership self-check, and retreat agendas for you and for the team.

Sample Consent Forms Bundle
Six editable consent forms: treatment, non-covered services, nitrous, sedation, SDF, and root canals. Ready to use, so your documentation stays consistent and your practice stays protected.

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Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life examples, or tips for a chance to have YOUR voice on the air!

It is hard to believe, but MDD is celebrating its FIFTH anniversary! After surprising Dr. Kuba with this anniversary reminder, Bethany reflects on her favorite episode as well as the way the themes and topics have changed over the years. Dr. Kuba reflects on her favorite moments and aspects of being a show host. They both marvel at the international reach of the show (hello Germany!). Together, they dream about the days ahead for MDD. Thank you, listeners, for five amazing years! 

LAST week to register for the September 18 Leadership Summit! Don’t miss it!
When: September 18, 2026 from 8:30 a.m. - 4:30 p.m. (Lunch served) 
Where: Homewood Suites, The Colony, TX
Who: Practice owners and leaders are invited
What: Bring your leadership problems, and we will solve them together! Harness a day full of practical solutions surrounded by like-minded leaders. 

HUB HIGHLIGHT
Time Study Bundle
Everybody thinks they know where the day goes until they actually track it. A week of real numbers tells you whether you need another team member or just a different schedule.

Employee Conference Agreement
Sending a team member to a conference costs real money, so put the terms in writing before they go. The template gives you the agreement language and a sample itinerary, so nobody's guessing about who covers what or what you expect in return.

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Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life examples, or tips for a chance to have YOUR voice on the air!

It’s dental conference season! If you are like many dental professionals, you come back from seminars with an overwhelming amount of ideas and excitement. Yet, it is difficult to decide what to implement and even more difficult to decide how to implement. Dr. Kuba and Bethany jump into several tips in today’s episode to help you successfully incorporate new things. Whether it is a new product, new equipment, new technology, or new systems, today’s episode will support you in building a plan for implementation. Good luck! 

If you’ve wanted the chance to meet the beloved Dr. Jones, then sign up TODAY for the Leadership Summit! 

When: September 18, 2026 from 8:30 a.m. - 4:30 p.m. (Lunch served) Where: Homewood Suites The Colony, TX
Who: Practice owners and leaders are invited
What: Bring your leadership problems, and we will solve them together! Harness a day full of practical solutions surrounded by like minded leaders. 

Administrative Checklists Bundle
Keep the front office running like clockwork with editable checklists that cover morning to close admin duties, so nothing slips through the cracks.

Practice Vision Bundle
Get clear on your "why" and put it into words your whole team can rally around, with a bundle built to help you define and communicate your practice vision.

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We want to hear YOUR voice!
Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life examples, or tips for a chance to have YOUR voice on the air!

Keeping a dental office fully staffed now seems to be a full-time job. So many practice owners are struggling to run a full schedule because they are missing key team members. One creative strategy is to offload some of the administrative work in the practice to employees who work remotely or away from the office. By incorporating remote workers into the fold, practice owners no longer have to find and retain employees who live near the office. Instead, they are able to expand their options to other cities or even states. Dr. Kuba shares her practice journey to incorporating remote employees and offers advice on when and how to consider remote employees.

Show hosts Bethany Petty and Dr. Reena Kuba dive into the following topics: 

• Ways to ensure that the remote workers is advantageous to the practice and to the team
• When to consider a remote worker and why a practice owner might consider one
• Examples of times in Dr. Kuba’s practice that have required outside, remote support. 
• The importance of keeping the remote worker connected to the inner workings of the team and practice 

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Dr. Kuba is all bent out of shape today over a recent medical visit. She recaps multiple instances of inefficiencies that push her to pause, reflect, and consider the hidden lessons. She and Bethany dialogue about the potential causes of such inefficiencies as well as what dental teams can do to avoid chronic medical mistakes. Everyone can relate to those terrible medical experiences, but today’s episode will help you to stop and consider the lessons to be learned in thinking through these scenarios. 

August Digest Available! This month we focus on HIRING! Grow your team and build your systems intentionally this month. Subscribe today!
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Do not miss the Leadership Summit!
When: September 18, 2026 from 8:30 a.m. - 4:30 p.m. (Lunch served)
Where: Homewood Suites The Colony, TX
Who: Practice owners and leaders are invited
What: Bring your leadership problems, and we will solve them together! Harness a day full of practical solutions surrounded by like minded leaders. 

www.hellobethany.com/leadership 

HUB HIGHLIGHT
Emergency Call Triage
Make emergency calls easier for your front office team with this simple triage guide that helps them ask the right questions and know how quickly a patient may need to be seen. 

Team Training
Make team training easier with this step-by-step guide designed to help your front office and clinical team work more efficiently and create a better patient experience.

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We want to hear YOUR voice!
Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life examples, or tips for a chance to have YOUR voice on the air!

Dr. Jones is finally back, and he is passionate about today’s topic! In this episode, he reminds listeners what it takes to truly grow. He and Bethany discuss the challenges and setbacks to growing as well as the skills and determination it takes to make daily changes that lead to growth. Today’s episode will have you smiling and hopefully recommitting to the daily pursuit of growth. Rev up that engine and get ready! 

📢Want 30% off the Leadership Summit? Become a subscriber!!
August Digest Available TODAY! This month we focus on HIRING! Grow your team and build your systems intentionally this month. Subscribe today! 

HUB HIGHLIGHT
Interview and Hiring Support Bundle
Hiring can be overwhelming, but it doesn't have to be. This bundle gives you the templates you need to ask better questions, stay organized, and feel more confident throughout the hiring process. 

Offer Letter Templates Bundle
Start every new hire off on the right foot with professional, editable offer letter templates. 

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Wait! There's More!
We want to hear YOUR voice!
Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life examples, or tips for a chance to have YOUR voice on the air!

Dr. Kuba and Bethany put the gloves on today! While they often see things from different perspectives, today’s episode might represent the most they have ever disagreed on a subject matter. As Dr. Kuba reads through actual applicants from her recent job post, she shares why she accepted or rejected the candidate, and Bethany shares her perspective. If you struggle to determine who is a good applicant, this episode makes it clear that it is truly difficult to decide! However, this episode will also give you alternative perspectives to consider when shifting through a pool of employee applicants. Enjoy the debate! 

📣Early Bird Special Ends July 31st! Do not miss the Leadership Summit! 

When: September 18, 2026 from 8:30 a.m. - 4:30 p.m. (Lunch served) 

Where: Homewood Suites, The Colony, TX

Who: Practice owners and leaders are invited

What: Bring your leadership problems, and we will solve them together! Harness a day full of practical solutions surrounded by like-minded leaders. 

HUB HIGHLIGHT

Downtime Checklist Bundle

Keep your team productive with ready-to-use downtime task lists and checklists designed specifically for dental practices.

Business Job Description Bundle 

Define team roles using customizable job descriptions for key positions in your dental practice. 

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Managing Dental Drama Membership Club Sign Up

Wait! There's More!
We want to hear YOUR voice!
Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life examples, or tips for a chance to have YOUR voice on the air!