With an alarming growth of angry and unhappy people in the world, it’s not a surprise that the dental field is seeing its fair share. As disappointing as it is to have an angry, unhappy, or even volatile patient, it only gets harder when a dentist considers the options for dealing with the angry patient. What should a doctor and team do with the unhappy customer? Should they seek to reconcile? Should they send a termination letter? Should they call the person? So many options, each with their own pluses and minuses. In this episode, Dr. Kuba and Bethany discuss a few different angry patient scenarios. They each share their perspective on how they think it should be handled. Finally, Bethany encourages all listeners to pick a consistent response – one that can be implemented across most circumstances. 

Previous Episode Worth Revisiting:
Disgruntled Patients

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In this exclusive bonus episode, we continue the conversation from January 20th’s "Compensation Reviews." We dive deeper into how sharing financial insights with your team can foster stronger relationships and elevate morale. But what happens when transparency goes wrong? Learn how to strike the perfect balance between transparency, spending, and communication to create a more productive and trusting environment in your practice.

Why You Should Listen:

• Wondering how much financial transparency is too much for your dental team? We break it down for you.
• Discover the strategies that’ll help you get your team on board with your financial decisions without causing friction.
• Get actionable tips on balancing team culture investments with maintaining profitability.
• Hear how you can completely transform how your team views their compensation and involvement in your practice’s financial health.

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Click the link below to sign up and hear the rest of the bonus episode!

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👉 Managing Dental Drama Subscription 

Use promo code: 2025 to claim your discount!

Patient care is often a shared process among various providers. Dentists must coordinate care with dental specialists like oral surgeons, orthodontists, periodontists, pediatric dentists, and endodontists and vice versa. In addition, dental professionals must coordinate care among medical providers to obtain medical clearances as well as important information regarding medicines/pre-medication recommendations. This coordinated effort is a critical aspect of providing premium quality care for patients. In this episode, Dr. Kuba and Bethany discuss the importance of this process while also talking about the things that often go wrong in the process. Together, they have tips and suggestions for improving relationships amongst referral sources. 

Previous Episodes Worth Revisiting: 

What is Good Customer Service? 

Know THY Practice 

Missed the previous subscription months? Don’t fret! Go to our subscription page and you can purchase the things you missed! Stay tuned for more helpful documents in the near future! 

February Bonus Content Now Available! Last chance to get 50% off your first month - Subscribe Today!! 

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🎉🎊REGISTRATION OPEN:🎈🎉 Bethany and Dr. Kuba have opened up some more dates for the CONSULTING CRASH COURSE! This is a course designed ONLY for you and your team. Take your practice to the next level!! Email us at [email protected] today to secure a spot for your team! ⏰

It is certainly a topic that everyone wishes to avoid, but Bethany brings four different real scenarios of where drugs or substance abuse entered the workplace. She and Dr. Kuba discuss the signs in each of these very diverse scenarios, and they discuss the action that each practice owner took. While it is not a fun topic to consider, it is more prevalent than anyone would like to admit. It is critical to address potential substance abuse situations with grace and also with swift action. So, listen in to today’s important episode! 

Previous Episodes Worth Revisiting: 

When to Coach and When to Fire Underperforming Employees

The “Surface Pressure” is Killing Me, Now What? 

Did you miss the previous subscription months? Don’t fret! Go to our subscription page and you can purchase the things you missed! Stay tuned for more helpful documents in the near future! 

February Bonus Content Now Available! Last chance to get 50% off your first month - Subscribe Today!! 

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 It is a fear and unfortunately a common reality that injuries occur at the practice. A patient trips and falls on a loose rug. A patient has a seizure and hits their head on the cabinet. Or, in Dr. Kuba’s case, a patient sits on a bench and it breaks. The variety of ways an injury can occur is endless. In this episode, Dr. Kuba walks through a recent injury that occurred in her practice. She and Bethany discuss the nuances of what the team should and should not say and do. They also discuss the importance of making sure your team is trained and ready for the occurrence. This is definitely an episode you do not want to miss! 

Previous Episodes Worth Revisiting:
How to Prepare for a Board Complaint
When the Sh!# Really Hits the Fan: Part Two Lawsuit 

January Opportunity – 20% off Consulting Crash Course if you register by January 31, 2025! Bethany and Dr. Kuba say “Don’t be a Dummy” and “Don’t Be Laughable” – Sign up for your CONSULTING CRASH COURSE today! This is a course designed ONLY for you and your team. Take your practice to the next level!! Email us at [email protected] today to secure a spot for your team! ⏰

January Bonus Content Available! Subscribe Today and Get 50% Off Your First Month! 

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On the heels of “When to Ask for a Raise,” Dr. Kuba and Bethany tackle the other side of the coin today. They dive deeply into the subject of annual compensation reviews. What are they? How are they different from performance reviews? What does the employee gain from them? How do they help the practice? Are they really necessary? No matter how big or small your practice may be, annual compensation reviews can reap numerous benefits, and this episode unpacks how to prioritize and maximize these annual meetings.

Previous Episodes Worth Revisiting:
Excessive Time Off Requests and Absences
When Team Members Complain 

January Opportunity – 20% off Consulting Crash Course if you register by January 31, 2025! Bethany and Dr. Kuba say “Don’t be a Dummy” and “Don’t Be Laughable” – Sign up for your CONSULTING CRASH COURSE today! This is a course designed ONLY for you and your team. Take your practice to the next level!! Email us at [email protected] today to secure a spot for your team! ⏰

January Bonus Content Available! Subscribe Today! 

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Dive into the Dental Drama Digest with Bethany!
The digest and bonus episode are packed with powerful content to help your practice grow, but it can feel like a lot to tackle. Tune in to this bonus episode to uncover practical ways to put the digest’s content into action and and improve your practice!

Don't Miss Out on This Special Subscription Offer!
Get 50% off your first month of our subscription! 🎉
Offer expires February 28th—use code 2025 to activate your discount! 

Maximize the Digest with These Tips:
Tip #1: Listen and Read Early
Start the month strong by listening to the bonus episode and reading the digest early. Schedule a consistent time to take in all the content!

Tip #2: Divide and Conquer
Break up the digest into manageable sections throughout the month. Pass along some of the items to your team, or even your spouse. 

Tip #3: Focus on the Essentials
For busier months, select one top tip from the digest and make it your priority. Focus on implementing that one key idea.

Tip #4: Team Building
Decide how often you want to schedule team building activities. Choose a frequency that complements your practice, and don’t hesitate to delegate tasks to team members!

Act now to make the most of this exclusive promotion and transform how you approach each month! 🌟

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 Raises and the conversations around raises can be uncomfortable and challenging for both parties involved. That is why Dr. Kuba and Bethany tackle the precursor to raise requests in this episode. They start by dialoguing an important question, “When should I ask for a raise?” Dr. Kuba draws on recent experience with a colleague who had an employee ask for a raise. The raise request took her colleague by surprise. Bethany weighs in on the situation, and then they discuss what qualifications should be considered when giving a raise. This is definitely an episode for all dental professionals!

Previous Episodes Worth Considering:
 When Employees Feel Entitled
Blindsided by a Raise Request 

January Opportunity – 20% off Consulting Crash Course if you register by
January 31, 2025! Bethany and Dr. Kuba say “Don’t be a Dummy” and “Don’t Be Laughable” – Sign up for your CONSULTING CRASH COURSE today! This is a course designed ONLY for you and your team. Take your practice to the next level!! Email us at [email protected] today to secure a spot for your team! ⏰

January Bonus Content Available! Subscribe Today! 

Managing Dental Drama Subscription

**Apple users, we recommend that you sign up through the website first so that you aren’t charged additional iOS fees. Once you’ve signed up, then you can download and utilize the app for subscription content.**

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Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life examples, or tips for a chance to have YOUR voice on the air!

It is a new year and a new opportunity to make BIG plans for education in 2025! In this episode, Dr. Kuba and Bethany discuss the importance of utilizing the energy and enthusiasm of January to propel you into planning some great education opportunities for you and your team. Open your parameters and include non-dental conferences and get a large pool of opportunities. Then, begin to narrow based on location, time of year, and content. Dr. Kuba discusses the risks of traveling as a team but encourages listeners as she shares about her recent registration of her and her team for the 2025 AAPD. Listen in and get pumped up to find some great CE for you and your team! 

Previous Episodes Worth Revisiting:
Taking Control of Your 2024 Schedule
Continuing Education Resources – Some Free and Easy, Some Expensive and More Complex

January Opportunity – 20% off Consulting Crash Course if you register by January 31, 2025! Bethany and Dr. Kuba say “Don’t be a Dummy” and “Don’t Be Laughable” – Sign up for your CONSULTING CRASH COURSE today! This is a course designed ONLY for you and your team. Take your practice to the next level!! Email us at [email protected] today to secure a spot for your team! ⏰

January Bonus Content Now Available! Subscribe Today! 

Managing Dental Drama Subscription

**Apple users, we recommend that you sign up through the website first so that you aren’t charged additional iOS fees. Once you’ve signed up, then you can download and utilize the app for subscription content.


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Wait! There's More!
We want to hear YOUR voice!
Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life example, or tips for a chance to have YOUR voice on the air!

In this bonus episode of Managing Dental Drama, we’re diving into the details of planning a successful team trip. From managing logistics to fostering team spirit, we explore the ins and outs of creating an event that’s both memorable and impactful. You'll learn how to set clear expectations with contracts, organize travel efficiently, and maintain a positive mindset throughout the process.

                                                    🚨Don’t miss out!🚨
             Click on the link below to sign up to hear the rest of the bonus episode!                                                 👉Managing Dental Drama Subscription👈