Every once in a while, hopefully rarely, you get smacked with terribly sickening mistakes. There is a long list of “small mistakes” that practices make that feel less consequential – like incorrectly spelling a patient’s name, communicating the wrong appointment date/time to a patient, or collecting an incorrect amount for treatment rendered. However, this episode focuses on some haunting mistakes that were brought to Dr. Kuba and Bethany’s attention.  In these situations, mistakes were made by team members and associates, leaving the practice owners terribly exposed and at risk. Take your blood pressure medicine, and listen in! 

Previous Episodes Worth Revisiting: 

Details Matter – The Importance of Clinical Documentation

S1: Episode 29 – Thirty Positive Thoughts in Less Than Thirty Minutes 

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📣LAST WEEK OF OCTOBER CONTENT!! If you are one of the few followers who hasn’t subscribed, you need to get on it TODAY! This month’s content includes: 

• A Bonus Episode designed to be played in a team meeting – challenging your team to adopt an “A Team” mindset. 
• Patient Communication Role Play Activity
• Management Toolkit – Managing Different Personalities 
• Plus 6 Creative Team Building Ideas

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Thank goodness that Dr. Jones is back in town! After 47 years in dentistry, Dr. Kuba and Bethany have burning questions for him, so Bethany traps him in the studio to record. In this episode, he answers questions like, “With four kids and twelve grandkids, would you recommend dentistry to any of your kids/grandkids?, “For new owners, what do you think is the wisest investment?,” and “Are you a member of organized dentistry, why or why not?”. He tackles these questions and more. Listen closely to forty-seven years of wisdom! 

Previous Episodes Worth Revisiting: 

Quality Referral Processes for Premium Patient Care

Dr. Jones Discusses Building the Practice You Envision 

2026 Crash Course Dates are ALMOST GONE!!! Reach out TODAY to sign up!

📣OCTOBER CONTENT AVAILABLE!! If you are one of the few followers who hasn’t subscribed, you need to get on it TODAY! This month’s content includes: 

• A Bonus Episode designed to be played in a team meeting – challenging your team to adopt an “A Team” mindset. 
• Patient Communication Role Play Activity
• Management Toolkit – Managing Different Personalities 
• Plus 6 Creative Team Building Ideas

All for $49.99??? Key Consulting Information for an INSANE price. Subscribe today to lock in at this amazing price before fees increase. Also, be sure to check out our annual subscription which gives you a 15% off discount!   

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Dr. Kuba is back in the studio today and is putting Bethany on the spot. While she appreciated the advice from the previous episode, she felt like the examples were missing. What rumor mill? And was the advice actually implementable? She and Bethany discuss specific instances where team members bring the drama. They also discuss if the advice is actionable.  

2026 Crash Course Dates are ALMOST GONE!!! Reach out TODAY to sign up!

📣OCTOBER CONTENT AVAILABLE!! If you are one of the few followers who hasn’t subscribed, you need to get on it TODAY! This month’s content includes: 

• A Bonus Episode designed to be played in a team meeting – challenging your team to adopt an “A Team” mindset. 
• Patient Communication Role Play Activity
• Management Toolkit – Managing Different Personalities 
• Plus 6 Creative Team Building Ideas

All for $49.99??? Key Consulting Information for an INSANE price. Subscribe today to lock in at this amazing price before fees increase. Also, be sure to check out our annual subscription which gives you a 15% off discount!   

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Some practices are plagued with rumor mill problems while other practices are lucky enough to only have to deal with gossip girls on occasion. Either way, an active rumor mill can wreak havoc on a time. It can be a major determining factor in employee retention. It can diminish the efficiency of team members, thus impacting the productivity of the office. It can also lead to explosive meetings or events. Addressing gossip problems on your team take swift action. Listen to Bethany give key tips for addressing rumor mill problems. 

2026 Crash Course Dates are ALMOST GONE!!! Reach out TODAY to sign up!

📣OCTOBER CONTENT NOW AVAILABLE!! If you are one of the few followers who hasn’t subscribed, you need to get on it TODAY! This month’s content includes: 

• A Bonus Episode designed to be played in a team meeting – challenging your team to adopt an “A Team” mindset. 
• Patient Communication Role Play Activity
• Management Toolkit – Managing Different Personalities 
• Plus 6 Creative Team Building Ideas

All for $49.99??? Key Consulting Information for an INSANE price. Subscribe today to lock in at this amazing price before fees increase. Also, be sure to check out our annual subscription which gives you a 15% off discount!   

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Dr. Kuba and Bethany discuss a gut wrenching issue today – when to fire patients, how to fire patients, and everything else related to this topic. They reflect back on a recent episode where Dr. Jones described an unruly patient. Together, they discuss the pros and cons of firing a patient as well as the underlying question of “How do you know when it is the right time to fire a patient?” It is a difficult subject that plagues practice owners from time to time, so tune in to hear tips and points to consider before you decide to fire a patient from your practice. 

Previous Episodes Worth Revisiting: 

Dr. Jones Divulges His Worst Moments as a Practice Owner

How to Respond to Angry and Unhappy Patients 

2026 Crash Course Dates are ALMOST GONE!!! Reach out TODAY to sign up!

📣LAST WEEK TO GET SEPTEMBER CONTENT - SUBSCRIBE TODAY!! Where else can you get: 

• Phone Training for your team
• Sucktember Down Time Task List 
• Call Audit Document 
• Schedule Template “How To” AND…
• Schedule Template examples 
• Plus 6 Creative Team Building Ideas

All for $49.99??? It is an insane price. Subscribe today to lock in at this amazing price before fees increase. Also, be sure to check out our annual subscription which gives you a 15% off discount!   

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Dr. Kuba and Bethany revisit culture but in a slightly different way today. They look at the personalities that impact the culture the most. In other words, they discuss the most influential personalities on the team (sanguine and cholerics). If your culture seems slightly “off,” or recently went through a dramatic turn of events, it is worth your time to consider the impact of the most dynamic people on your team. They have the ability to very easily sway your team in one direction or the other. So, it is prudent to consider their impact on your team! 

Previous Episodes Worth Revisiting: 

Personalities on Parade

Patient Personalities on Parade 

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• Phone Training for your team
• Sucktember Down Time Task List 
• Call Audit Document 
• Schedule Template “How To” AND…
• Schedule Template examples 
• Plus 6 Creative Team Building Ideas

All for $49.99??? It is an insane price. Subscribe today to lock in at this amazing price before fees increase. Also, be sure to check out our annual subscription which gives you a 15% off discount!   

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Dr. Kuba and Bethany dig in to an all-important topic – patient communication. In this episode, Dr. Kuba shares a recent restaurant experience and how the communication was off throughout the entire meal. Ultimately, she felt like she was treated like she was an idiot. She began to wonder how often patients feel like idiots in our office. She and Bethany discuss the value of good listening to ensure that smooth and respectful communication can occur. 

📣SUBSCRIBE TODAY!! Where else can you get: 

• Phone Training for your team
• Sucktember Down Time Task List 
• Call Audit Document 
• Schedule Template “How To” AND…
• Schedule Template examples 
• Plus 6 Creative Team Building Ideas

All for $49.99??? It is an insane price. Subscribe today to lock in at this amazing price before fees increase. Also, be sure to check out our annual subscription which gives you a 15% off discount!   

Managing Dental Drama Subscription

Check out THE HUB for essential practice documents. Here are some of our favorites! 

Hiring Forms and Interview Documents 

Downtime Checklists Bundle 

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September can be slow in the dental field. In fact, many practice owners refer to it as “Suck-tember.” In this episode, Dr. Kuba and Bethany discuss the September slowdown in her practice. Should a practice owner send employees home? Dr. Kuba and Bethany discuss how and when she decides to send employees home. As practice owners, it is important to have a slow-time game plan to ensure that the practice bounces back quickly. 

Previous Episodes Worth Revisiting: 

Sucktember Task List – Making a Sucky Month Profitable

Low Cost Marketing Strategies

📣SEPTEMBER CONTENT AVAILABLE!! Go check it out TODAY!! Subscribe to Level 2 to access to get a bonus episode fit for your entire team (Phone training is the topic). At only $49.99 per month, the subscription is chalked full of phenomenal resources. For example, the digest includes critical support documents like – “Scheduling Template How To,” Schedule template examples, Dr. Kuba’s call audit guide, and a September Downtime Task List for you and your team. Be sure to check out our annual subscription which gives you a 15% off discount!   

Managing Dental Drama Subscription

Check out THE HUB for essential practice documents. Be sure to check out all of the HR support documents! 

Connect with the Managing Dental Drama Community!
Managing Dental Drama Membership Club Sign-Up
 

Don't forget to check out our social media for more
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 Welcome to SEASON FIVE!!! We kick this season off right with Dr. Jones! Dr. Kuba challenged him to think of some of his worst moments as a practice owner and some of the worst decisions he’s made. So, as he always does – he delivers! He discusses a medical emergency situation, his worst employee, as well as major financial decisions he made completely solo. As he relives each of these “worst” scenarios, he finds silver lining in each of them. While all of the events discussed are negative, he encourages listeners to fight for the positive in all things. 

Previous Episodes Worth Revisiting: 

The “Surface Pressure” is Killing Me, Now What? 

An Interview with Bethany’s Dad – Dr. Jones 

📣SEPTEMBER CONTENT AVAILABLE!! Go check it out TODAY!! Subscribe to Level 2 to access to get a bonus episode fit for your entire team (Phone training is the topic). At only $49.99 per month, the subscription is chalked full of phenomenal resources. For example, the digest includes critical support documents like – “Scheduling Template How To,” Schedule template examples, Dr. Kuba’s call audit guide, and a September Downtime Task List for you and your team. Be sure to check out our annual subscription which gives you a 15% off discount!   

Managing Dental Drama Subscription

Check out THE HUB for essential practice documents. Be sure to check out all of the HR support documents! 

Connect with the Managing Dental Drama Community!
Managing Dental Drama Membership Club Sign-Up
 

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Never underestimate the power of phone answering skills. The way a dental practice phone is answered can lead to a new patient appointment (or the lack of one). Good skills can lead to de-escalation of a frustrated patient and to the positive feeling of satisfaction while neutral or negative skills can unintentionally upset a patient or drive a patient away. Dr. Kuba and Bethany jump into this very important topic in today’s episode. When is the last time that you considered the way in which your phones are answered? The impact of the phone is incredible, so listen closely! 

Previous Episodes Worth Revisiting: 

The Basics of Team Building 

 How to Tackle Uncomfortable Conversations with Employees 

📣LAST WEEK FOR AUGUST CONTENT!! Go check it out TODAY!! Subscribe to Level 2 to access content related to retaining employees and approaching practice ownership with a “marathon mindset.” Be sure to check out our annual subscription which gives you a 15% off discount!   

Managing Dental Drama Subscription

Check out THE HUB for essential practice documents. Be sure to check out all of the HR support documents! 

Connect with the Managing Dental Drama Community!
Managing Dental Drama Membership Club Sign-Up

Wait! There's More!
We want to hear YOUR voice!
Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life examples, or tips for a chance to have YOUR voice on the air!