Managing Dental Drama

 It is November, and it only seems fitting that we discuss one of the more foundational truths to running a great dental practice – the art of appreciation. In this episode, Dr. Kuba and Bethany discuss the importance of having a healthy mindset toward others. The foundational respect, often preceded by humility, is critical in displaying genuine gratitude for those around you. Appreciation is an art, and it is art that truly matters in businesses and amongst high performing teams. Take a moment to challenge yourself today – listen to today’s episode and make a goal to develop a healthy mindset of gratitude. You won’t regret it! 

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Previous Episodes Worth Revisiting:
Spotting Employee Burnout
Thirty Positive Thoughts in Less Than Thirty Minutes 

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 Is it true that dental practices can actually be impacted by an election? In this episode, Dr. Jones and Bethany discuss the very real evidence that elections can definitely impact dental practices. Bethany discusses that the bulk of her clients see a variety of changes between September – November during an election year. One of the more evident changes is the hesitation and even unwillingness of patients to move forward with treatment. In some cases, it is almost as if they did not hear the diagnosis. They seem utterly unphased by the need for treatment and equally unwilling to move forward with it. Together, Dr. Jones and Bethany tackle various ways to attack the changes in attempt to minimize the damage and move forward. 

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 **Apple users, we recommend that you sign up through the website first so that you aren’t charged additional iOS fees. Once you’ve signed up, then you can download and utilize the app for subscription content.**

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Dr. Smith is back in the studio today, and he shares the beauty of a fulfilled vision. Fifteen years after he took over his practice, he is still experiencing the fruit of his mission and is even able to pivot to be away from the practice more than he ever has been before. He and Bethany discuss the importance of documenting the vision and discussing it repeatedly with the team. Dr. Smith even shares his vision and mission with listeners so that they can get a sample of a documented mission. Enjoy hearing from a doctor who has put in the hard work and is experiencing the joys of that hard work. 

⏰🫵🥁Are you ready to become a Managing Dental Drama Subscriber?!? The wait is almost over! November 4th is the big day, and we can’t wait to have you join our community! On the November 4th episode show notes, you will find a link that takes you to a membership platform. Here you will get to choose which subscriber model fits your need. Don’t miss out on the opportunity to be a part of an amazing community of dental professionals! 

Previous Episodes Worth Revisiting:
 Meet Dr. Smith!
Branding Revisited – Real Branding Examples 

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Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life examples, or tips for a chance to have YOUR voice on the air!

Plans fail. Even the best laid plans can fail. In this episode, Dr. Kuba, Bethany, Dr. Riley, and Dr. Patel all share comments on the importance of learning to pivot when things go wrong. In fact, Dr. Kuba encourages listeners to get out AHEAD of something going wrong and to work diligently to anticipate problems and build out potential solutions ahead of time. However, there are times when even the best prevention does not work. In these cases, it is important to remain calm, remain positive, and keep moving forward. 

⏰🫵🥁Are you ready to become a Managing Dental Drama Subscriber?!? The wait is almost over! November 4th is the big day, and we can’t wait to have you join our community! On the November 4th episode show notes, you will find a link that takes you to a membership platform. Here you will get to choose which subscriber model fits your needs. Don’t miss out on the opportunity to be a part of an amazing community of dental professionals! 

Previous Episodes Worth Revisiting:
Effective “Morning” Huddles
Mama Said They’ll Be Days Like This

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Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life examples, or tips for a chance to have YOUR voice on the air!

The subject of culture pops up again today! Bethany and Dr. Kuba discuss how delicate nature of a positive team culture. In some cases, one singular employee can throw off the entire balance, sometimes without the practice owner even realizing it. Bethany shares three different examples of recent culture problems that were pervasive due to a “rotten apple” employee. Listen in on the action that might need to be taken in order to point the culture back in the right direction. 

🎉🎊2025 REGISTRATION OPEN:🎈🎉 Bethany and Dr. Kuba say “Don’t be a Dummy” and “Don’t Be Laughable” – Sign up for your CONSULTING CRASH COURSE today! This is a course designed ONLY for you and your team. Take your practice to the next level!! For more information visit, Consulting Crash Course or email us at [email protected] today to secure a spot for your team! ⏰

MDD SUBSCRIPTION coming soon!! Stay tuned for details! 

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Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life examples, or tips for a chance to have YOUR voice on the air!

Dr. Jones and Bethany break in the brand-new studio today! Together, they discuss how critical it is for a dentist/practice owner to have a vision for what they want to create in their practice, with their team, and with their patients. Using the analogy of all it took to create Bethany’s new house/studio, they draw parallels on how an undeveloped, misplaced, or miscommunicated vision can lead to a practice that fails to fulfill the desires of the practice owner and team. Dr. Jones shares his wisdom on seeking help when a vision is hard to formulate, and he discusses the importance of ensuring that the team is behind the mission and vision.

Previous Episodes Worth Revisiting:
Discovering Your Why and Then Practicing Happy
An Interview with Bethany’s Dad – Dr. Jones

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Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life examples, or tips for a chance to have YOUR voice on the air!

Building trust on a team is a delicate and often difficult process. Once a team has a foundation of trust, the operation of the practice becomes much smoother and efficient. However, when trust is shaken or an employee on the team works to dismantle that trust, it takes swift and decisive action to right the ship. In this episode, Dr. Kuba shares a personal experience of a team member who openly shared her lack of trust in Dr. Kuba and the management team. She and Bethany discuss how they addressed the mistrusting employee and the action they took to prevent the mistrust from spreading to other team members. 

Previous Episodes Worth Revisiting:
 When Team Members Complain
Opening the Lines of Communication to Avoid Team Drama

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Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life examples, or tips for a chance to have YOUR voice on the air!

Kuba and Bethany tackle some uncomfortable examples of an employee who felt entitled and was quite verbal with her disappointment over gifts she felt were hers. The examples will definitely make the skin crawl, but these are relatively common examples. It is important to set the stage very clearly with team members regarding bonus plans, which are elective extras for the team. Openly complaining about the rules related to getting a bonus is a clear indication that the team might not be ready for a bonus program. It is also important to clearly set the stage for which gifts delivered to the practice are for the doctor and which are for the team. Dr. Kuba’s example gives listeners an uncomfortable example of what can go wrong when a team member does not clearly know the rules related to gifts. 

Previous Episodes Worth Revisiting:
How to Solicit Genuine Feedback from Employees
Clear Expectations and Sticky Conversations  

🎉 You're invited to Bethany's Brunch, a client appreciation appreciation event that we have also extended to our Managing Dental Drama community! Join us for a morning of delicious food, great company and engaging conversations!

📅 Date: Sat. October 5th
📍 Location: The Westin Dallas Stonebriar Golf Resort & Spa
1549 Legacy Drive, Frisco TX 75034
🕑 Time: 9AM - 12PM, Come and Go
✉️ Bethany's Brunch Invitation

This is our way of thanking you for being part of our journey! To ensure we have enough delicious food for everyone, we kindly ask that you RSVP by Saturday, September 28th. Email [email protected] to reserve your spot!✨

Don't forget to check out our social media for more!
Managing Dental Drama FB
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Connect with the Managing Dental Drama Community!
Managing Dental Drama Membership Club Sign-Up

Wait! There's More!
We want to hear YOUR voice!
Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life examples, or tips for a chance to have YOUR voice on the air!

The conversation continues today! This topic is simply too large to cover in one episode. Today, Dr. Kuba and Bethany talk about what can occur on the team after an employee is fired. First, the terminated employee could very well experience strong emotions after the well-executed termination. He or she could lash out in a variety of ways not limited to bashing you online or in social media, talking negatively about you to professional referral sources, or even luring your employees away to other jobs. How should one manage this explosion of emotions? You might be surprised to hear Bethany mention that most of these reactions are non-consequential and therefore should not elicit a frantic response. Second, Dr. Kuba discusses the critical importance of having a plan and talking openly about the plan. Many team members may wonder who is going to take over the tasks of the terminated employee. BEFORE the termination, it is critical to thoroughly think through a plan for covering the roles and responsibilities of the former employee. 

Previous Episodes Worth Revisiting:
Work Culture Problems
Mama Said They’ll Be Days Like This

🎉 You're invited to Bethany's Brunch, a client appreciation appreciation event that we have also extended to our Managing Dental Drama community! Join us for a morning of delicious food, great company and engaging conversations!

📅 Date: Sat. October 5th
📍 Location: The Westin Dallas Stonebriar Golf Resort & Spa
1549 Legacy Drive, Frisco TX 75034
🕑 Time: 9AM - 12PM, Come and Go
✉️ Bethany's Brunch Invitation

This is our way of thanking you for being part of our journey! To ensure we have enough delicious food for everyone, we kindly ask that you RSVP by Saturday, September 28th. Email [email protected] to reserve your spot!✨

Don't forget to check out our social media for more!
Managing Dental Drama FB
Managing Dental Drama IG

Connect with the Managing Dental Drama Community!
Managing Dental Drama Membership Club Sign-Up

Wait! There's More!
We want to hear YOUR voice!
Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life examples, or tips for a chance to have YOUR voice on the air!