Welcome to SEASON FIVE!!! We kick this season off right with Dr. Jones! Dr. Kuba challenged him to think of some of his worst moments as a practice owner and some of the worst decisions he’s made. So, as he always does – he delivers! He discusses a medical emergency situation, his worst employee, as well as major financial decisions he made completely solo. As he relives each of these “worst” scenarios, he finds silver lining in each of them. While all of the events discussed are negative, he encourages listeners to fight for the positive in all things. 

Previous Episodes Worth Revisiting: 

The “Surface Pressure” is Killing Me, Now What? 

An Interview with Bethany’s Dad – Dr. Jones 

📣SEPTEMBER CONTENT AVAILABLE!! Go check it out TODAY!! Subscribe to Level 2 to access to get a bonus episode fit for your entire team (Phone training is the topic). At only $49.99 per month, the subscription is chalked full of phenomenal resources. For example, the digest includes critical support documents like – “Scheduling Template How To,” Schedule template examples, Dr. Kuba’s call audit guide, and a September Downtime Task List for you and your team. Be sure to check out our annual subscription which gives you a 15% off discount!   

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Never underestimate the power of phone answering skills. The way a dental practice phone is answered can lead to a new patient appointment (or the lack of one). Good skills can lead to de-escalation of a frustrated patient and to the positive feeling of satisfaction while neutral or negative skills can unintentionally upset a patient or drive a patient away. Dr. Kuba and Bethany jump into this very important topic in today’s episode. When is the last time that you considered the way in which your phones are answered? The impact of the phone is incredible, so listen closely! 

Previous Episodes Worth Revisiting: 

The Basics of Team Building 

 How to Tackle Uncomfortable Conversations with Employees 

📣LAST WEEK FOR AUGUST CONTENT!! Go check it out TODAY!! Subscribe to Level 2 to access content related to retaining employees and approaching practice ownership with a “marathon mindset.” Be sure to check out our annual subscription which gives you a 15% off discount!   

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Team building events are an important part of building successful team members, but what do you do when team members fail to show up for these important and often costly events? Dr. Kuba shares a colleagues frustration when after careful planning for an expensive team building weekend, two team members bail with less than 24 hours-notice. In this episode, she and Bethany discuss the frustration of this scenario, but also discuss the solutions to it. In addition, they dig into why this may happen, and they have a special challenge to team members. 

Previous Episodes Worth Revisiting: 

The Basics of Team Building 

How to Tackle Uncomfortable Conversations with Employees 

📣AUGUST CONTENT IS AVAILABLE!! Go check it out TODAY!! Subscribe to Level 2 to access content related to retaining employees and approaching practice ownership with a “marathon mindset.” You can’t miss this month’s content!  

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As if last week’s “Male vs. Female” episode was not enough, Dr. Kuba and Bethany go in even further on difficult topics. Bethany summarizes some upsetting details from a client’s recent drama and discusses the specifics with Dr. Kuba. They both talk about the challenges of being equal to team members while also still having to be “boss.” When the balance gets out of whack, team members can rise up and challenge authority or develop unhealthy expectations of the practice owner. For gut-wrenching examples and dialogue, tune in! 

Previous Episodes Worth Revisiting: 

When a Rotten Apple (or Employee) Spoils the Bunch

When Employees Feel Entitled 

At the beginning of this episode, Dr. Kuba calls ALL listeners to submit a written OR verbal account of how you took a tip from one of the episodes and used it in your practice. We want to hear from you!! Simply click the link below to complete the survey, or call 214-326-4605 and leave a voice memo. (Just be sure to include your name and email in your voice memo.) That’s it! As a thank you, you’ll receive one free month of our Level 2 subscription.

Feedback Survey Link

📣AUGUST CONTENT IS AVAILABLE!! Go check it out TODAY!! Subscribe to Level 2 to access content related to retaining employees and approaching practice ownership with a “marathon mindset.” You can’t miss this month’s content!  

Managing Dental Drama Subscription

Check out THE HUB for essential practice documents. Be sure to check out all of the HR support documents! 

Connect with the Managing Dental Drama Community!
Managing Dental Drama Membership Club Sign-Up

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Bethany notices every day the differences between practices led by males and those led by females. While Bethany has avoided doing a podcast on this topic, the impact of gender is simply too strong to ignore. She meets with so many practice owners that are reeling in the aftermath of a gender problem, so she and Dr. Kuba decided to take the plunge today into the murky waters of this subject. Together, they discuss how expectations truly are different for male and female owners, and the reactions of team members most certainly are different. This episode is meant to bring awareness to the impact of gender as well as to encourage female owners/leaders to develop a strategy for leadership that factors in the gender expectations. 

At the beginning of this episode, Dr. Kuba calls ALL listeners to submit a written OR verbal account of how you took a tip from one of the episodes and used it in your practice. We want to hear from you!! Simply click the link below to complete the survey, or call 214-326-4605 and leave a voice memo. (Just be sure to include your name and email in your voice memo.) That’s it! As a thank you, you’ll receive one free month of our Level 2 subscription.

Feedback Survey Link

Previous Episodes Worth Revisiting: 

Working Mom Guilt

Management Took Kit: Office Policy Manual and Performance Reviews

📣AUGUST CONTENT IS AVAILABLE!! Go check it out TODAY!! Subscribe to Level 2 to access content related to retaining employees and approaching practice ownership with a “marathon mindset.” You can’t miss this month’s content!  

Managing Dental Drama Subscription

Check out THE HUB for essential practice documents. Be sure to check out all of the HR support documents! 

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Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life example, or tips for a chance to have YOUR voice on the air!

Today’s episode is a must listen! Bethany tackles a subject that is near and dear to her heart – perspective/vantage points. She preaches an important thought to both her kids and her clients – at times, our perspective could be completely changed with just a simple step to the right or left. She references those mind-blowing photos that would be completely “normal” with taking the photo from a different vantage point (see link below). In this episode, she talks through several team and patient challenges that could be supported and improved with a slightly different vantage point.   

Bethany references this link “18 Photos that Aren’t Really What They Seem.” 

https://www.buzzfeed.com/hanifahrahman/confusing-pictures 

Previous Episodes Worth Revisiting: 

Appreciation Leads to Generosity 

How to Respond to Angry and Unhappy Patients 

📣CATCH JULY CONTENT BEFORE IT IS GONE!! Go check it out TODAY!! Subscribe to Level 2 to access content related to building and maintaining a successful practice brand. You can’t miss this month’s content!  

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Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life example, or tips for a chance to have YOUR voice on the air!

After last week’s episode on stealing employees, Dr. Kuba and Bethany took the time to flip the coin. What if the “word on the street” gets to you and you find out that one of your employees is looking to leave? What do you do? Fight to keep them? Preemptively fire them? Do you resign to the fact that they are gone and begin to build a replacement plan? All of these questions and more are covered in this week’s episode. Listen as Dr. Kuba and Bethany discuss various options to consider when you hear that an employee might be leaving.  

Previous Episodes Worth Revisiting: 

 How to Tackle Uncomfortable Conversations with Employees

Determining the Worth of Employees 

📣JULY CONTENT STILL AVAILABLE!! Go check it out TODAY!! Subscribe to Level 2 to access content related to building and maintaining a successful practice brand. You can’t miss this month’s content!  

Managing Dental Drama Subscription

Check out THE HUB for essential practice documents. Be sure to check out all of the HR support documents! 

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 Dr. Kuba and Bethany are back in the closet today because they have an extra dramatic topic – stealing employees! When should a doctor check references? What are the rules about contacting an existing employer? What if the employee works for somebody that you know – what should you do? Dr. Kuba and Bethany dive deep and talk about some sticky situations that can come up in this process. It is a delicate subject to say the least, but the tips are critical when hiring. So, listen closely! 

Previous Episodes Worth Revisiting: 

Spotting Employee Burnout

My Employee Quit, Now What?  

📣JULY CONTENT STILL AVAILABLE!! Go check it out TODAY!! Subscribe to Level 2 to access content related to building and maintaining a successful practice brand. You can’t miss this month’s content!  

Managing Dental Drama Subscription

Check out THE HUB for essential practice documents. Be sure to check out all of the HR support documents! 

Don't forget to check out our social media for more
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We want to hear YOUR voice!
Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life example, or tips for a chance to have YOUR voice on the air!

Bethany’s dad, Dr. Jones, is back in the studio, and today he is talking about a subject that is often on everyone’s mind – retirement! He takes us through the history of retirement as well as his personal subjective evaluation of retirement. Listeners will be eager to know – when is Dr. Jones retiring?? He answers this and much more while also thoroughly discussing this important subject. Whether you are 20 or 92, you do NOT want to miss this episode. 

Previous Episodes Worth Revisiting: 

An Interview with Bethany’s Dad – Dr. Jones

 A Second Interview with Bethany’s Dad – Dr. Jones 

📣JULY CONTENT AVAILABLE!! Go check it out TODAY!! Subscribe to Level 2 to access content related to building and maintaining a successful practice brand. You can’t miss this month’s content!  

Managing Dental Drama Subscription

Check out THE HUB for essential practice documents. Be sure to check out the “Morning Huddle Bundle” for various options on executing an effective huddle. 

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20 minutes – that is all it is going to take to listen to this week’s essential episode. Listen as Bethany quickly unpacks eight foundational resources that every practice needs. She focuses on two different “buckets” of advice – first, she selects her top four (gasp, only four!?!?) favorite books for practice leaders and teams. Then, she tells listeners the MUST-HAVE professionals to ensure that you are fully supported in your practice and team. At the end of this short episode, you are going to be equipped with foundational resources that will positively impact you and your team, so listen up!

Previous Episodes Worth Revisiting: 

The Importance of Mental Health in the Workplace

July 4th Special – HR and Holiday Basics 

📣JULY CONTENT RELEASED EARLY!! Go check it out TODAY!! Subscribe to Level 2 to access content related to building and maintaining a successful practice brand. You can’t miss this month’s content!  

Managing Dental Drama Subscription

Check out THE HUB for essential practice documents. The “Dropping Insurance” buddle is officially available. Buy it today to develop a strategic and successful plan for reducing your reliance on insurance. 

Don't forget to check out our social media for more
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Wait! There's More!
We want to hear YOUR voice!
Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life example, or tips for a chance to have YOUR voice on the air!