Managing Dental Drama

Are background checks truly necessary? Today, Bethany discusses a recent scenario she encountered where a brand new employee had unflattering information show up on her required background check. She presents the scenario to Dr. Kuba to get her take on background checks and what she would do in this situation. Together they discuss the role that background checks should play in the hiring process, and then dialogue through the specifics of Bethany’s scenario. Although it is uncommon, sometimes background checks reveal a negative moment or series of moments in a candidate/new employee’s history. This episode helps you decide what to do with that information once you know it. 

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Team Training
A guide you can edit, with steps and templates for training your front office and clinical team. Use it for a new hire, or when your team has gotten off track and needs to get back on the same page.

Business Job Description Bundle
Job descriptions and task lists you can edit for front office roles, the insurance coordinator, and the patient coordinator. Everyone knows who does what, and you don’t have to start onboarding from scratch.

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Feeling burned out after a busy summer? Dr. Reena Kuba and Bethany Petty share encouraging facts and trends in dentistry to help doctors, hygienists, dental assistants, and administrative team members get re-energized and fight the fall slump.  

Dentistry has seasons. Summer is often one of the busier seasons for dental professionals. The schedule is naturally busier as patients utilize time off to complete treatment. Many dental professionals put their heads down and churn and burn all summer long only to hit the fall and feel like they have hit the proverbial wall. Taking a moment to sit and breathe, doctors, hygienists, dental assistants, and administrative professionals soak in the rest at first, and then they begin to realize that they don’t want to get back up. They are tired and can quickly become unmotivated. During these times, we need to motivate ourselves. Today’s episode is meant to be a tool for that motivation goal. Listen in as Dr. Kuba and Bethany discuss positive and encouraging facts and trends about the dental world. Listen and become recharged! 

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📣SUBSCRIBE TODAY!! October content available! Be sure to check out the all new - Laura’s Legal Lowdown tips in the Digest. Don’t miss it! Premium consulting advice for only $69 a month.  Become a subscriber TODAY! 
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HR Bundle
Editable time off requests, written warnings, mediation meeting forms and leave documentation. It's the HR paperwork you want already drafted before a conflict or a leave request lands on your desk.

Bonus Bundle
Three ready-to-use incentive structures: daily production rewards, monthly plans and individual performance bonuses. Keeps the team motivated and accountable through the busiest time of the year.

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What do flabby abs and arms have to do with dentistry? In one word - EVERYTHING! Today, Dr. Kuba and Bethany discuss the massive impact of motivation in our everyday dental lives. It is hard to ignore the impact of motivation on the overall health of the practice. In many situations, motivation can be the single reason for a practice surging to success or failing to move forward. Bethany encourages all team members to develop important daily habits in order to power through low motivation times while Dr. Kuba encourages listeners to surround yourself with other individuals that can help carry the motivation load. After coming off a tough “Sucktember,” listen in for inspiring thoughts today!

📣SUBSCRIBE TODAY!! October content available! Be sure to check out the all new - Laura’s Legal Lowdown tips in the Digest. Don’t miss it! Premium consulting advice for only $69 a month.  Become a subscriber TODAY!  https://www.patreon.com/cw/ManagingDentalDrama/membership 

Medical and Maternity Bundle
Handle a leave request without scrambling with an editable maternity leave agreement covering dates, accommodations, and return-to-work, plus a medical leave policy that spells out eligibility, duration, and how to request it.

Team Feedback
Take the real temperature of your office culture with an engagement scale to run after a culture meeting.

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Dentists, especially practice owners, are leaders. Each day, dentists are faced with the opportunity to lead their team well, serve their patients, and impact their community. In this episode, Dr. Kuba and Bethany listen to tips from Dr. Marr, who discusses her leadership style and her goal of creating mini-leaders on her team. The collaborative leadership style of Dr. Kuba is also discussed. Employees need a good leader, and there are various ways to lead. This episode concludes me reminding all dentists of the three “C’s” related to leadership – clarity, consistency, and communication. 

Recommended Episodes:
Personalities on Parade
Patient Personalities on Parade 

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The October Digest drops today, and this month is all about leadership! Get practical tips to lead your team with clarity and confidence, plus Laura's Legal Lowdown to help protect your practice. Premium consulting advice for only $69 a month!

HUB HIGHLIGHTS
Insurance Bundle
Make an insurance change with confidence! Grab the Insurance Bundle complete with ready-to-send drop letters, Delta specific templates, patient scripts, and a clear guide to in-network and out-of-network rules.

Hygiene Bonus Plan
Reward your hygiene team in a way that sticks! This bundle has three bonus structures to choose from, plus a survey that shows where each hygienist wants to grow.

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Bethany and Dr. Kuba are absolutely giddy to introduce you to a special friend and guest - Laura Diamond, Attorney to dentists. Laura is an absolute wealth of information. While Dr. Kuba has had the privilege of seeing Laura defend and advise dentists for years now, she finally gets the opportunity today to dish out some tough legal questions. Dental professionals need to hear the advice that Laura gives, so don’t miss it! 

Want to see this episode on video? Check it out here!
📺Laura's Legal Lowdown

📣SUBSCRIBE TODAY!! Last week to get the September content! Laura’s Legal Lowdown tips continue in the monthly Digest. Don’t miss it! Premium consulting advice for only $69 a month.  Become a subscriber TODAY!
Managing Dental Drama Membership

HUB HIGHLIGHTS
SMART Goals Planner Document
Check out this editable planner that turns big practice goals into steps that are specific, measurable, and time-bound. Great for tracking progress and keeping the team accountable!

Annual Performance Review Bundle
Five editable tools for annual reviews: a full evaluation form, a pre-review questionnaire, discussion questions, a follow-up tracker, and a team contribution assessment. The tracker covers what happens after the review, so progress and action plans don't get dropped.

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Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life examples, or tips for a chance to have YOUR voice on the air!

Bethany had an extremely interesting series of events with a client, and today she puts Dr. Kuba in the hot seat. “What would Kuba do with a fake two week notice?” Together, Bethany and Dr. Kuba unpack how to address an odd scenario where an employee turns in notice but actually did not intend for the doctor to accept the resignation.They dig into the details and speculate on the possible reasons that an employee might conduct themselves in this way, and then they discuss the various ways to respond.

📣SUBSCRIBE TODAY!! Trying to figure out how to make positive and sustainable changes on your team? Find out in the September Digest! Premium consulting advice for only $69 a month.  Become a subscriber TODAY!  https://www.patreon.com/cw/ManagingDentalDrama/membership 

New Employee Onboarding Bundle
Three editable onboarding outlines, front office, RDA, and a focused clinical training plan, each with weekly goals and 30/60/90 day checkpoints, so every new hire starts up the same way.

Treatment Acceptance Bundle
This bundle includes business assistant training tips, an unscheduled-treatment follow-up protocol, and an editable tracking spreadsheet, all so your team presents treatment confidently and fewer diagnosed cases slip away.

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Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life examples, or tips for a chance to have YOUR voice on the air!

Today, Dr. Kuba talks about the stresses and challenges of cultivating a successful practice when there are so many frustrating staffing problems. Much like her self-proclaimed best friend, Jerry Jones, who does his best to have a winning team, he ultimately is at the mercy of other factors and people - like the coaches and team. Dr. Kuba, too, recognizes the hardships of good staffing decisions when she discusses two recent decisions she made in an attempt to bring an employee back from maternity leave and retain a loyal, long-time leader. She and Bethany dialogue about being creative and thinking outside of the box to get AND keep the team fully staffed. 

📣SUBSCRIBE TODAY!! Trying to figure out how to make positive and sustainable changes on your team? Find out in the September Digest! Premium consulting advice for only $69 a month.  Become a subscriber TODAY!  

Year Reflection and Planning Bundle
Don't wait until December to plan next year. Four editable templates: an annual strategy session, a leadership self-check, and retreat agendas for you and for the team.

Sample Consent Forms Bundle
Six editable consent forms: treatment, non-covered services, nitrous, sedation, SDF, and root canals. Ready to use, so your documentation stays consistent and your practice stays protected.

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It is hard to believe, but MDD is celebrating its FIFTH anniversary! After surprising Dr. Kuba with this anniversary reminder, Bethany reflects on her favorite episode as well as the way the themes and topics have changed over the years. Dr. Kuba reflects on her favorite moments and aspects of being a show host. They both marvel at the international reach of the show (hello Germany!). Together, they dream about the days ahead for MDD. Thank you, listeners, for five amazing years! 

HUB HIGHLIGHT
Time Study Bundle
Everybody thinks they know where the day goes until they actually track it. A week of real numbers tells you whether you need another team member or just a different schedule.

Employee Conference Agreement
Sending a team member to a conference costs real money, so put the terms in writing before they go. The template gives you the agreement language and a sample itinerary, so nobody's guessing about who covers what or what you expect in return.

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Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life examples, or tips for a chance to have YOUR voice on the air!

It’s dental conference season! If you are like many dental professionals, you come back from seminars with an overwhelming amount of ideas and excitement. Yet, it is difficult to decide what to implement and even more difficult to decide how to implement. Dr. Kuba and Bethany jump into several tips in today’s episode to help you successfully incorporate new things. Whether it is a new product, new equipment, new technology, or new systems, today’s episode will support you in building a plan for implementation. Good luck! 

Administrative Checklists Bundle
Keep the front office running like clockwork with editable checklists that cover morning to close admin duties, so nothing slips through the cracks.

Practice Vision Bundle
Get clear on your "why" and put it into words your whole team can rally around, with a bundle built to help you define and communicate your practice vision.

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Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life examples, or tips for a chance to have YOUR voice on the air!

Keeping a dental office fully staffed now seems to be a full-time job. So many practice owners are struggling to run a full schedule because they are missing key team members. One creative strategy is to offload some of the administrative work in the practice to employees who work remotely or away from the office. By incorporating remote workers into the fold, practice owners no longer have to find and retain employees who live near the office. Instead, they are able to expand their options to other cities or even states. Dr. Kuba shares her practice journey to incorporating remote employees and offers advice on when and how to consider remote employees.

Show hosts Bethany Petty and Dr. Reena Kuba dive into the following topics: 

• Ways to ensure that the remote workers is advantageous to the practice and to the team
• When to consider a remote worker and why a practice owner might consider one
• Examples of times in Dr. Kuba’s practice that have required outside, remote support. 
• The importance of keeping the remote worker connected to the inner workings of the team and practice 

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