Today’s episode continues the saga from last week’s episode (“Are Accurate Estimates Important?”). Dr. Kuba continues to unpack details about a disgruntled parent in her practice that ended up with an unexpected bill of $1,700. Today, they discuss more oversights from the team including coordination of benefit issues (involving primary and secondary insurance), miscommunication to the parent when insurance failed to pay, and failing to advocate for the parent to pursue better reimbursement from insurance. Alongside the inaccurate estimate, these missteps have Dr. Kuba and Bethany evaluating what to do with this parent and with the team. They conclude the episode with a detailed account of how they responded to the parent’s disgruntled email. Deep and meaningful tips are included in this episode PLUS so much more in the June bonus episode.

📣SUBSCRIBE TODAY!! Trying to figure out how to get all of those tasks done? Wondering how to delegate to your team? Find out in the June Digest! Become a subscriber TODAY! 

HUB HIGHLIGHT
Compensation Review Bundle
Bring structure and consistency to annual pay reviews with templates designed specifically for dental practice owners and managers.

Medical & Maternity Leave Policy Bundle
Establish clear expectations and reduce uncertainty with customizable policies designed to guide maternity and medical leave requests. 

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Today’s episode jumps straight into the deep end of managing a practice. Dr. Kuba shares about a disgruntled parent in her practice that ended up with an unexpected bill of $1,700. Travel together with Dr. Kuba and Bethany as they discuss step by step how they investigated the account and used it as an opportunity to learn and improve. In today’s episode, they discuss what all went wrong with the treatment estimate and then discuss the changes that could have been made to ensure a more accurate estimate. Deep and meaningful tips are included in this episode PLUS so much more in the June bonus episode. 

Don’t Miss the Early Bird Registration Special for the Leadership Summit!! 

Friday, September 18 from 8:30 – 4:30

Inquire or register TODAY: www.hellobethany.com/leadership 

📣SUBSCRIBE TODAY!! Trying to figure out how to get all of those tasks done? Wondering how to delegate to your team? Find out in the June Digest! Become a subscriber TODAY!  

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As an addendum to last week’s “Money Matters” episode, Dr. Kuba and Bethany dig into the various ways that a team member can unintentionally sabotage a practice. While collections (last week’s episode) is foundational to practice success, there are many other seemingly insignificant mistakes that can substantially impact success. Dr. Kuba and Bethany discuss several important ones to consider. This power packed twenty minute episode will provide dental teams with multiple areas to review in their practice. 

📣SUBSCRIBE TODAY!! Learn all about protecting your practice from potential risks. Become a subscriber TODAY!  

Don’t forget!! Free and paying subscribers will have the ability to access our FREE WEBINAR “CUSTOMER SERVICE ON STEROIDS”. It is meant to be free training for the whole team, so become a free OR PAID subscriber today! 

DON’T FORGET the plethora of resources on The Hub. Check out our highlighted HUB documents for the week! 

⭐HUB HIGHLIGHT⭐

Office Manager Roles Bundle

Check this bundle out if you want clearer roles, better accountability, and smoother day-to-day operations in your practice. 

Business System Documents Bundle

Build stronger systems and create more consistency in your practice with these ready-to-use forms, scripts, and templates. 

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Collecting money in a practice tends to be one of the more difficult tasks. At times, odd emotions get in the way. Sometimes we feel guilt over charging a patient for something they need, a service they receive. We attempt to lighten the guilt feeling by making unsanctioned collections agreements or even avoiding to collect altogether. Balances can loom over our heads at times and can cause patients to resist returning to the practice. Dr. Kuba and Bethany tackle this topic today. It is a MUST listen as collections are pivotal to the success of every practice. Stay tuned in the June Subscription for even more collections tips and training! 

📣MAY CONTENT IS AVAILABLE!! Don’t miss it! Learn all about protecting your practice from potential risks. Become a subscriber TODAY!  

Don’t forget!! Free and paying subscribers will have the ability to access our FREE WEBINAR “CUSTOMER SERVICE ON STEROIDS”. It is meant to be free training for the whole team, so become a free OR PAID subscriber today! 

HUB HIGHLIGHT

DON’T FORGET the plethora of resources on The Hub. Check out our highlighted HUB documents for the week! 

Pre-Partnership Meeting Guide

This editable template helps potential partners have honest conversations, set clear expectations, and make sure they’re aligned before making a long-term commitment together. 

Sample Associate Contracts

Protect your practice and set clear expectations with these Sample Associate Contracts designed specifically for dental practices. 

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Last week’s episode probably sounds like a beautiful pipe dream….so today, Dr. Kuba asks the hard question, “Can you really truly pass things off to team members?” She and Bethany discuss the times where tasks are passed off and teams either fail to accomplish them OR are not equipped to complete the task successfully. In this episode, Dr. Kuba and Bethany discuss how to ensure that the right people receive the right tasks. The DRI program can work, but it requires a well thought out plan. 

👉Or watch the episode YouTube DRI Fails Episode

DON’T FORGET the plethora of resources on The Hub. Check out our highlighted HUB documents for the week! 

HUB HIGHLIGHT

Sample Consent Forms Bundle

This bundle gives your practice ready-to-use consent forms that help improve patient communication, protect your practice, and save your team time. 

New Employee Onboarding Bundle

Check this bundle out if you want a strong onboarding process that helps new team members feel more confident, prepared, and productive from day one.

📣MAY CONTENT IS AVAILABLE!! Don’t miss it! Learn all about protecting your practice from potential risks. Become a subscriber TODAY!  

Don’t forget!! Free and paying subscribers will have the ability to access our FREE WEBINAR “CUSTOMER SERVICE ON STEROIDS”. It is meant to be free training for the whole team, so become a free OR PAID subscriber today! 

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Check this episode out in both video and audio! Today, Dr. Kuba and Bethany discuss a foundational management strategy called “Directly Responsible Individuals” or as Kuba refers to “The Tag-You’re-It Person”. They discuss what a DRI and how it helps in managing a great team, inspiring confidence in your team members, and lightening the load on the practice owner and manager. If you want an inspiring way to get the best out of your team, listen to this episode! 

👉Video Episode Link

📣MAY CONTENT IS AVAILABLE TODAY!! Don’t miss it! Learn all about protecting your practice from potential risks. Become a subscriber TODAY!  

Don’t forget!! Free and paying subscribers will have the ability to access our FREE WEBINAR “CUSTOMER SERVICE ON STEROIDS”. It is meant to be free training for the whole team, so become a free OR PAID subscriber today! 

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Need a little motivation for today? Bethany gets on a self-proclaimed soapbox today, but hopefully one that will inspire and encourage all dental professionals today. She shares of a recent encounter she had with a health provider that reminded her about the importance of what we do on a daily basis. Through dentistry and through relationships, we have the opportunity to be impactful. Today is a day to be reminded that what we do truly matters. Be encouraged today as you listen to Bethany’s important reminder! 

📣LAST WEEK FOR APRIL CONTENT!! Don’t miss it! Learn all about transformation in this month’s content. Become a subscriber TODAY!  

Don’t forget!! Free and paying subscribers will have the ability to access our FREE WEBINAR “CUSTOMER SERVICE ON STEROIDS”. It is meant to be free training for the whole team, so become a free OR PAID subscriber today! 

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Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life examples, or tips for a chance to have YOUR voice on the air!

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Encore Performance: While disgruntled patients have always been a reality, they seem to be growing in number. The combination of massive social and economic changes has turned even some of the nicest patients into grumps. In this world-wide rise of grumpiness, the dental field certainly gets hit hard by the patients who are simply looking to fight. In this episode, Dr. Kuba and Bethany discuss specific disgruntled patient examples from just the last week and share insights on how they each handled or would have handled the patient. The ability to successfully deescalate a tense situation is very complicated. However, over the last two years, it has become increasingly difficult. Listen in as Dr. Kuba and Bethany discuss this topic and their strategies for dealing with unhappy patients. 

Interested in the Leadership Summit? 

Friday, September 18, from 8:30 – 4:30

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📣April Content is available!! Learn all about transformation in this month’s content. Become a subscriber TODAY!  

Don’t forget!! Free and paying subscribers will have the ability to access our FREE WEBINAR “CUSTOMER SERVICE ON STEROIDS”. It is meant to be free training for the whole team, so become a free OR PAID subscriber today! 

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Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life examples, or tips for a chance to have YOUR voice on the air!

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Inquire or register TODAY:  HelloBethany.com

In a residual theme of “going deep”, Dr. Kuba and Bethany dig into a weighty and important topic today – medical emergencies. Together they reflect on several REAL scenarios that recently occurred in the dental field. They discuss the appropriate steps to take during an emergency in order to protect your patients, your practice, and yourself. In addition, they discuss preventive steps that can be taken to ensure that your team responds well before, during, and after an emergency. Do yourself a favor and take notes today!  

Interested in the Leadership Summit? 

Friday, September 18 from 8:30 – 4:30

Inquire or register TODAY:  https://www.hellobethany.com/about-3 

📣April Content is available!! Learn all about transformation in this month’s content. Become a subscriber TODAY!  

Don’t forget!! Free and paying subscribers will have the ability to access our FREE WEBINAR “CUSTOMER SERVICE ON STEROIDS”. It is meant to be free training for the whole team, so become a free OR PAID subscriber today! 

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Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life examples, or tips for a chance to have YOUR voice on the air!

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Inquire or register TODAY:  HelloBethany.com

Dr. Kuba spills the beans today. In complete vulnerability she discusses the recent opening (and closing) of her second location. She unpacks all of the emotions and thought that went into turning the page on this new and exciting venture in her life. At times, life throws curve balls your way, and you have to react, to pivot. Today’s episode focuses on the importance of pivoting and then fighting against the feelings of regret, disappointment, and even guilt and instead forcing yourself to see the silver lining in it all. Welcome to Dr. Kuba’s therapy session! 

Interested in the Leadership Summit? 

Friday, September 18 from 8:30 – 4:30

Inquire or register TODAY: 

https://www.hellobethany.com/about-3 

📣April Content is available TODAY!! Learn all about transformation in this month’s content. Become a subscriber TODAY!  

Don’t forget!! Free and paying subscribers will have the ability to access our FREE WEBINAR “CUSTOMER SERVICE ON STEROIDS”. It is meant to be free training for the whole team, so become a free OR PAID subscriber today! 

Don't forget to check out our social media for more
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Wait! There's More!
We want to hear YOUR voice!
Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life examples, or tips for a chance to have YOUR voice on the air!

Interested in the Leadership Summit?
Friday, September 18, 2026 from 8:30 – 4:30
Inquire or register TODAY:  HelloBethany.com