Managing Dental Drama

Today’s episode jumps straight into the deep end of managing a practice. Dr. Kuba shares about a disgruntled parent in her practice that ended up with an unexpected bill of $1,700. Travel together with Dr. Kuba and Bethany as they discuss step by step how they investigated the account and used it as an opportunity to learn and improve. In today’s episode, they discuss what all went wrong with the treatment estimate and then discuss the changes that could have been made to ensure a more accurate estimate. Deep and meaningful tips are included in this episode PLUS so much more in the June bonus episode. 

📣SUBSCRIBE TODAY!! Trying to figure out how to get all of those tasks done? Wondering how to delegate to your team? Find out in the June Digest! Become a subscriber TODAY!  

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As an addendum to last week’s “Money Matters” episode, Dr. Kuba and Bethany dig into the various ways that a team member can unintentionally sabotage a practice. While collections (last week’s episode) is foundational to practice success, there are many other seemingly insignificant mistakes that can substantially impact success. Dr. Kuba and Bethany discuss several important ones to consider. This power packed twenty minute episode will provide dental teams with multiple areas to review in their practice. 

📣SUBSCRIBE TODAY!! Learn all about protecting your practice from potential risks. Become a subscriber TODAY!  

DON’T FORGET the plethora of resources on The Hub. Check out our highlighted HUB documents for the week! 

⭐HUB HIGHLIGHT⭐

Office Manager Roles Bundle|
Check this bundle out if you want clearer roles, better accountability, and smoother day-to-day operations in your practice. 

Business System Documents Bundle
Build stronger systems and create more consistency in your practice with these ready-to-use forms, scripts, and templates. 

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Collecting money in a practice tends to be one of the more difficult tasks. At times, odd emotions get in the way. Sometimes we feel guilt over charging a patient for something they need, a service they receive. We attempt to lighten the guilt feeling by making unsanctioned collections agreements or even avoiding to collect altogether. Balances can loom over our heads at times and can cause patients to resist returning to the practice. Dr. Kuba and Bethany tackle this topic today. It is a MUST listen as collections are pivotal to the success of every practice. Stay tuned in the June Subscription for even more collections tips and training! 

📣MAY CONTENT IS AVAILABLE!! Don’t miss it! Learn all about protecting your practice from potential risks. Become a subscriber TODAY!  

HUB HIGHLIGHT
DON’T FORGET the plethora of resources on The Hub. Check out our highlighted HUB documents for the week! 

Pre-Partnership Meeting Guide
This editable template helps potential partners have honest conversations, set clear expectations, and make sure they’re aligned before making a long-term commitment together. 

Sample Associate Contracts
Protect your practice and set clear expectations with these Sample Associate Contracts designed specifically for dental practices. 

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Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life examples, or tips for a chance to have YOUR voice on the air!

Last week’s episode probably sounds like a beautiful pipe dream….so today, Dr. Kuba asks the hard question, “Can you really truly pass things off to team members?” She and Bethany discuss the times where tasks are passed off and teams either fail to accomplish them OR are not equipped to complete the task successfully. In this episode, Dr. Kuba and Bethany discuss how to ensure that the right people receive the right tasks. The DRI program can work, but it requires a well thought out plan. 

👉Or watch the episode YouTube DRI Fails Episode

DON’T FORGET the plethora of resources on The Hub. Check out our highlighted HUB documents for the week! 

HUB HIGHLIGHT

Sample Consent Forms Bundle
This bundle gives your practice ready-to-use consent forms that help improve patient communication, protect your practice, and save your team time. 

New Employee Onboarding Bundle
Check this bundle out if you want a strong onboarding process that helps new team members feel more confident, prepared, and productive from day one.

📣MAY CONTENT IS AVAILABLE!! Don’t miss it! Learn all about protecting your practice from potential risks. Become a subscriber TODAY!  

Don’t forget!! Free and paying subscribers will have the ability to access our FREE WEBINAR “CUSTOMER SERVICE ON STEROIDS”. It is meant to be free training for the whole team, so become a free OR PAID subscriber today! 

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Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life examples, or tips for a chance to have YOUR voice on the air!

Check this episode out in both video and audio! Today, Dr. Kuba and Bethany discuss a foundational management strategy called “Directly Responsible Individuals” or as Kuba refers to “The Tag-You’re-It Person”. They discuss what a DRI and how it helps in managing a great team, inspiring confidence in your team members, and lightening the load on the practice owner and manager. If you want an inspiring way to get the best out of your team, listen to this episode! 

👉Video Episode Link

📣MAY CONTENT IS AVAILABLE TODAY!! Don’t miss it! Learn all about protecting your practice from potential risks. Become a subscriber TODAY!  

Don’t forget!! Free and paying subscribers will have the ability to access our FREE WEBINAR “CUSTOMER SERVICE ON STEROIDS”. It is meant to be free training for the whole team, so become a free OR PAID subscriber today! 

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Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life examples, or tips for a chance to have YOUR voice on the air!

Need a little motivation for today? Bethany gets on a self-proclaimed soapbox today, but hopefully one that will inspire and encourage all dental professionals today. She shares of a recent encounter she had with a health provider that reminded her about the importance of what we do on a daily basis. Through dentistry and through relationships, we have the opportunity to be impactful. Today is a day to be reminded that what we do truly matters. Be encouraged today as you listen to Bethany’s important reminder! 

📣LAST WEEK FOR APRIL CONTENT!! Don’t miss it! Learn all about transformation in this month’s content. Become a subscriber TODAY!  

Don’t forget!! Free and paying subscribers will have the ability to access our FREE WEBINAR “CUSTOMER SERVICE ON STEROIDS”. It is meant to be free training for the whole team, so become a free OR PAID subscriber today! 

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Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life examples, or tips for a chance to have YOUR voice on the air!

Encore Performance: While disgruntled patients have always been a reality, they seem to be growing in number. The combination of massive social and economic changes has turned even some of the nicest patients into grumps. In this world-wide rise of grumpiness, the dental field certainly gets hit hard by the patients who are simply looking to fight. In this episode, Dr. Kuba and Bethany discuss specific disgruntled patient examples from just the last week and share insights on how they each handled or would have handled the patient. The ability to successfully deescalate a tense situation is very complicated. However, over the last two years, it has become increasingly difficult. Listen in as Dr. Kuba and Bethany discuss this topic and their strategies for dealing with unhappy patients. 

📣April Content is available!! Learn all about transformation in this month’s content. Become a subscriber TODAY!  

Don’t forget!! Free and paying subscribers will have the ability to access our FREE WEBINAR “CUSTOMER SERVICE ON STEROIDS”. It is meant to be free training for the whole team, so become a free OR PAID subscriber today! 

Don't forget to check out our social media for more
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We want to hear YOUR voice!
Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life examples, or tips for a chance to have YOUR voice on the air!

In a residual theme of “going deep”, Dr. Kuba and Bethany dig into a weighty and important topic today – medical emergencies. Together they reflect on several REAL scenarios that recently occurred in the dental field. They discuss the appropriate steps to take during an emergency in order to protect your patients, your practice, and yourself. In addition, they discuss preventive steps that can be taken to ensure that your team responds well before, during, and after an emergency. Do yourself a favor and take notes today!  

📣April Content is available!! Learn all about transformation in this month’s content. Become a subscriber TODAY!  

Don’t forget!! Free and paying subscribers will have the ability to access our FREE WEBINAR “CUSTOMER SERVICE ON STEROIDS”. It is meant to be free training for the whole team, so become a free OR PAID subscriber today! 

Don't forget to check out our social media for more
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Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life examples, or tips for a chance to have YOUR voice on the air!

Dr. Kuba spills the beans today. In complete vulnerability she discusses the recent opening (and closing) of her second location. She unpacks all of the emotions and thought that went into turning the page on this new and exciting venture in her life. At times, life throws curve balls your way, and you have to react, to pivot. Today’s episode focuses on the importance of pivoting and then fighting against the feelings of regret, disappointment, and even guilt and instead forcing yourself to see the silver lining in it all. Welcome to Dr. Kuba’s therapy session! 

📣April Content is available TODAY!! Learn all about transformation in this month’s content. Become a subscriber TODAY!  

Don’t forget!! Free and paying subscribers will have the ability to access our FREE WEBINAR “CUSTOMER SERVICE ON STEROIDS”. It is meant to be free training for the whole team, so become a free OR PAID subscriber today! 

Don't forget to check out our social media for more
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We want to hear YOUR voice!
Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life examples, or tips for a chance to have YOUR voice on the air!

Bethany and Dr. Kuba take a more serious tone today as they address the very real hardships of leadership, management, and practice ownership. The bottom line is – it is extremely difficult. Struggling to successfully manage a dental practice and team is so challenging, in fact, that it can feel isolating…..like nobody truly understands the stresses of it all. The isolation can often lead to loneliness and even relationship struggles. Dr. Kuba reflects on how her expectations of her husband changed over the course of practice ownership and how she learned to find support in a variety of ways. While this episode is deep, it is absolutely essential to wrestle through this topic in order to comfort and positive coping strategies. 

📣March Subscriber Content Going Away This Week!! Become a subscriber TODAY to access March content. 

Don’t forget!! Free and paying subscribers will have the ability to access our FREE WEBINAR “CUSTOMER SERVICE ON STEROIDS”. It is meant to be free training for the whole team, so become a free OR PAID subscriber today! 

Don't forget to check out our social media for more
Managing Dental Drama FB
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Connect with the Managing Dental Drama Community!
Managing Dental Drama Membership Club Sign Up

Wait! There's More!
We want to hear YOUR voice!
Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life examples, or tips for a chance to have YOUR voice on the air!