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Encore Performance: While disgruntled patients have always been a reality, they seem to be growing in number. The combination of massive social and economic changes has turned even some of the nicest patients into grumps. In this world-wide rise of grumpiness, the dental field certainly gets hit hard by the patients who are simply looking to fight. In this episode, Dr. Kuba and Bethany discuss specific disgruntled patient examples from just the last week and share insights on how they each handled or would have handled the patient. The ability to successfully deescalate a tense situation is very complicated. However, over the last two years, it has become increasingly difficult. Listen in as Dr. Kuba and Bethany discuss this topic and their strategies for dealing with unhappy patients.
Interested in the Leadership Summit?
Friday, September 18, from 8:30 – 4:30
Inquire or register TODAY: https://www.hellobethany.com/about-3
📣April Content is available!! Learn all about transformation in this month’s content. Become a subscriber TODAY!
Don’t forget!! Free and paying subscribers will have the ability to access our FREE WEBINAR “CUSTOMER SERVICE ON STEROIDS”. It is meant to be free training for the whole team, so become a free OR PAID subscriber today!
Don't forget to check out our social media for more
Managing Dental Drama FB
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Connect with the Managing Dental Drama Community!
Managing Dental Drama Membership Club Sign Up
Wait! There's More!
We want to hear YOUR voice!
Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life examples, or tips for a chance to have YOUR voice on the air!
Interested in the Leadership Summit?
Friday, September 18, 2026 from 8:30 – 4:30
Inquire or register TODAY: HelloBethany.com
By Consultant and Dentist Duo; Practice Problems4.9
3737 ratings
Encore Performance: While disgruntled patients have always been a reality, they seem to be growing in number. The combination of massive social and economic changes has turned even some of the nicest patients into grumps. In this world-wide rise of grumpiness, the dental field certainly gets hit hard by the patients who are simply looking to fight. In this episode, Dr. Kuba and Bethany discuss specific disgruntled patient examples from just the last week and share insights on how they each handled or would have handled the patient. The ability to successfully deescalate a tense situation is very complicated. However, over the last two years, it has become increasingly difficult. Listen in as Dr. Kuba and Bethany discuss this topic and their strategies for dealing with unhappy patients.
Interested in the Leadership Summit?
Friday, September 18, from 8:30 – 4:30
Inquire or register TODAY: https://www.hellobethany.com/about-3
📣April Content is available!! Learn all about transformation in this month’s content. Become a subscriber TODAY!
Don’t forget!! Free and paying subscribers will have the ability to access our FREE WEBINAR “CUSTOMER SERVICE ON STEROIDS”. It is meant to be free training for the whole team, so become a free OR PAID subscriber today!
Don't forget to check out our social media for more
Managing Dental Drama FB
Managing Dental Drama IG
Connect with the Managing Dental Drama Community!
Managing Dental Drama Membership Club Sign Up
Wait! There's More!
We want to hear YOUR voice!
Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life examples, or tips for a chance to have YOUR voice on the air!
Interested in the Leadership Summit?
Friday, September 18, 2026 from 8:30 – 4:30
Inquire or register TODAY: HelloBethany.com

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