Every role in the office is important in a dental practice, but success starts and ends with the dental front office training. The front office represents the practice to potential patients who call in. It’s where your existing patients schedule appointments, and the source of those pesky cancellations, late appointments, and no-shows (who likes those, […]

The post 5 Common Mistakes with Dental Front Office Training (and how to fix them fast) -Virtual Dental Front Office Training appeared first on All-Star Dental Academy.

I find making decisions can sometimes be very difficult, especially when it comes to spending money. I see so many dentists buy things they don’t need and overthink or overlooking things they should be investing in, such as online dental training. Why is deciding where to invest so difficult, and how can we make better […]

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I finally got around to writing a blog post that reflects my experience with dental receptionist training – the good and the bad. Setting the Stage So, to provide some context, Alex Nottingham is my husband and founder and CEO of All-Star. I am the co-founder and VP of Training for All-Star and developed the […]

The post Dental Receptionist Training – Trial by Fire? appeared first on All-Star Dental Academy.

When patients call your dental office, the first point of contact they have is with the person who answers the phone, which is why dental front office training is so important. The dental phone greeting sets the tone for the call and will help make your company look organized, upscale, and well-put-together.

On the flip side, a poorly executed phone greeting can spell disaster and reflect poorly on your dental office image. 

When you focus on dental scheduling training for your team, you run into a stark reality: There are only a few ways to increase revenue: work more, charge more, or become more efficient. The problem is that working more hours typically leads to burn out for the dentist and the team, and charging higher than […]

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