Dental Drills Bits

Do you feel like you can't find any great employees? Are you tired of recommending procedures, systems, or even tips to your front office but for some reason they don't stick with the recommendations? Do you feel like you are always having to micromanage your team or a team member? Do you even know if some team members are really contributing to the practice growth, or are they just doing the bare minimum?

In this episode we dive deeper into this as Sandy gives us 4 pillars that we need to have in order to build a productive front office team.

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Get the money! Sandy's a real world consultant and having a ZERO A/R is not real world!

You've got people that come and get the dental work and ins pays, or your going to bill them, if you get a 30% open rate in emails you're in the top tier.

Sandy came across a practice that had 100k in A/R, and stopped sending sending out statements. That's when Sandy noticed something MAJOR! Something that affected their A/R. It's so simple but we guarantee if you were to do a report on this… you will see what she saw and immediately make changes … which WILL drastically lower your A/R!

Sandy provides a system to implement so that you do NOT have to continue to go through this and you can start lowering your A/R today!

This episode is for the person greeting patients and answering the phones at the front desk. Some new team members need to know and master some of the basics, so if you have new team members, this episode is a "mandatory listen" as part of their training. We discuss these four essential tips:

1. Practice Information. Know basic practice information. How long has the doctor been practicing? Know the website & office address.

2. Greeting and checking in patients. Have the front office understand it's their responsibility to know who's on the schedule and who will walk in the door next.

3. Do regular updates! Make sure you update patient information at each visit.

4. Patients are guests in your office. Always say goodbye.

Sandy dives deeper into each tip and how to implement it successfully.

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It's a piece of paper. But what's on this piece of paper that's not in your software?

This slip is going to keep your new patient calls on task and in order. It will have all the necessary information you need and it will ensure the conversation flows well and the front office makes the appointment! You want to have really good relations with people who call for the first time. Being thorough is how you're going to get the consistency of making sure everyone who calls for the first time is scheduled.

Listen in as Sandy breaks down this process and builds a system for your front office!

This is a serious talk we have to have. Have you ever said to yourself: "my employee isn't smart, my team isn't doing the best, I buy new equipment and no one uses it… I'm not buying them anything anymore!"etc.

Or maybe people aren't delivering and producing on your team, or you can't keep people on your team...

Whose fault is it… the leader. Sometimes your own lack of trust and organization may be holding your business back.

Sandy gives us the system and steps we need to take to fix this and make sure you are no longer the problem in your practice.

Sponsors:

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You need to have protocols in place and systems in order to find someone GREAT for your team and it starts with your reputation. That's step one in the system, what are your employees and ex-employees saying about you? Your reputation is where it starts for easing the workflow of hiring.

The second step in your system is to make sure that the people on your team know this one rule: anytime that someone calls asking about a position available, get their name, number, email, and resume immediately.

Sandy expands much more on these first two and gives you more precise steps in this system to ensure you will always find and have great people as you grow your practice.

Did you know January is one of the best months to reactivate patients?

Think about the retention rate and see what's the percentage of patients you're retaining. The problem is practices are always looking for new patients because the back door is always open. Some of us have two back doors open!

You need to stay in touch with people and mix up the types of communication with your patients, it keeps the interest there. That's what Sandy discusses in this episode and gives you a system on how to reactivate your patients, retain your existing patients, and she shares the best methods, formulas, and times on when to do this.

You get a text message from a staff member that says they can't come to work today, now what do you do?

In this episode Sandy talks to us about the proper steps we need to take with handling staff members who seem to be absent or miss a lot of work days for whatever reason. We discuss how we can remedy this and how you can ensure it doesn't spread to other employees. She also gives us a step by step process on how to start this system today!

You may have heard this or possibly, some of you listening, may even think this way: "we don't have a production goal because we are patient focused".

Knowing your income and taking care of patients are two different things. In this episode Sandy gives us the exact formula you need to boost your production. She also lets us know how patient care is woven into this. There is a way to reach production goals without the patient feeling like you are upselling or pushing treatment on them and Sandy let us know how to do this.

A great way to look at it is: "Production goals" are the food.. The type of food is patient care.

In this episode we dive into our Facebook group: Dental Gumbo and answer questions you have asked Sandy in the recent weeks.

Sandy answers and discusses these 3 main questions:

• How early to confirm appointments?
• How do you deal with assistants or hygienists not showing up for work (slightest cold)?
• How to present 3rd party financing as an option and favorite company?