If you're not even aware of your treatment closing percentages... then that's the first thing you need to know TODAY!

Sandy Pardue breaks down the whole process on how we can get more "YES" from our patients. She gives us real life examples, steps, scripts, who is responsible for this on our team, and even deep quotes!

We also discuss what to do if someone says "NO".

Why does embezzlement happen and how does it begin? Most importantly, how can we catch it early or even prevent it from ever happening?!

In this episode Sandy breaks down the steps and systems we need to implement so that we can prevent any employee stealing from the practice.

We also discuss real life stories where Sandy discovered embezzlement and how they decided to handle it. We discuss the most common form/ type of embezzlement, the different forms, what to do if you catch an employee stealing, and more.

Do you feel like your best efforts are being undermined?  Do yu have someone in your team who is always going to you and complaining about others, pushing back on changes, procrastinating or coming up with excuses of why things are not done... but they are super nice about it all in front of you?

Sandy Pardue gives us 5 signs that show you have a "Sweet Saboteur" in your practice, someone who is almost toxic to your team, and she lets us know how to either change their behavior or get them out ASAP!

We also discuss how to clean up a toxic work environment and how often should we evaluate our team to make sure everyone is content and happy.

Revenue - Expenses = PROFITS!

Do you ever feel like you worked so hard and then you look at your income or your profits and feel like you are barely making it?! Like you're bringing in less money than you should be bringing home?

In this episode we are covering just that! We are diving into your revenue and expenses and figuring out where profits are slipping through the cracks.

Sandy breaks it down for us and lets us know the 3 most important things you need to look out for in order to make sure you are maximizing your time, productions & collections, and your team's efforts in order to increase profits.

Staff meetings should be an orderly, productive, and uplifting meeting. One of the ultimate goals with every meeting is to have unity.

Sandy Pardue breaks down exactly how our staff meetings should go in order for them to not only be productive, but to get us closer to our goals (better unity in your team, more collections, more profit). 

We discuss how long team meetings should be, the difference between morning huddles and these meetings, how often you should hold them, and what exactly needs to be covered and said.

No one loves being a micromanager.

In this episode Sandy Pardue breaks down exactly why someone starts micromanaging, 4 action steps you must take today to stop the micromanaging process, and how to improve you trust in the work your employees are doing.

We also talk to the team members who want to let their boss know that they feel micromanaged. Sandy lets the team members know exactly how to bring this up to your boss and communicate to them so that it can stop.

If you are asking yourself if "morning huddles" are worth it, then you're probably doing them all wrong.

Sandy Pardue breaks down exactly how a "morning huddle" should run.

We discuss how long it should be, who needs to start it, what the doctor needs to do, who should be involved, what exactly needs to be discussed, what to do if someone is late to the huddle, and more!

Remember, morning huddles are necessary to keep you in control and on track with your goals.

There is a benefit to being transparent with your team. When you share with your team then they feel more engaged and they also feel more trusted, but how far should you go with transparency of the business?

Sandy Pardue fills us in on what we should share with our teams, what should specific team members know and focus on, and what we should ALWAYS keep private.

We also discuss how to set good supply numbers, production/ collection numbers, payroll percentages, and what each position/ team member should be tracking.

Have you ever wondered what your team really thinks of you as a leader? If not, you should.

Sandy Pardue talks to us exactly how we can become a better leader for our employees.

She also lets us know how we can become friends with our team members but still keep that high level of respect that you need.

We also discuss what should we do if you are short staffed and you decide to delegate even MORE responsibilities to a team member, how you should delegate this and what you can do for the team member so that they don't burn out.

Not every single re-care appointment will show up exactly when they are supposed to. This sucks because it also leads you to try and market more for new patients. So step back a bit and build a system to improve your reactivation process.

In this episode Sandy Pardue gives us a proven system that will drastically improve your reactivation process.

Two things you want to do:

1. Look right now at your analytics/ software and see how many existing patients in your practice need a cleaning... today!

2. Listen to the podcast to hear what number 2 is (;

This is a proven system that will bring back 9-19% of existing patients who need a cleaning or more!