Emotional Intelligence impacts workplace performance, leadership effectiveness, retention, engagement, sales, customer service, resilience, and teamwork - all outcomes that organizations are continually striving to hire for and develop.

It is a measurement of our ability to recognize, respond to, and cope with emotions. While traditional corporate training programs tend to focus on hard skills, teaching employees emotional intelligence is equally important.

A recent report on the subject, published by the Capgemini Research Institute suggested that “it wasn’t only teams and individuals who benefit from developing a greater capacity for emotional intelligence. Research conducted for the report found that, on average, 60% of the surveyed organizations realized significant benefits by having employees who display high EI.”

Bill's guest today is Debbie Muno, Managing Director at Genos North America.

Thirty-plus years of working, psychometric assessment experience, and a formal EI education led Debbie in 2016 to the role as an Authorized Distributor and Master Trainer for Genos International, in which she works with coaches, consultants and trainers, organizational development specialists, HR professionals, corporate trainers, and business owners – helping them to fill the critical need of advancing emotional intelligence inside of their client companies and organizations.

Questions For Debbie Include:

• Genos North America was formed to focus on growing and supporting the presence of Genos, the Certified Genos Emotional Intelligence Practitioner community, and clients in the US and Canada.  Tell us more!
• Can emotional intelligence be taught/developed?
• Does Emotional Intelligence impact wellbeing? If so, how?
• Talk about some of the benefits to the bottom line that employees and teams see following the implementation of Genos programs within organizations.
• Is EI development just for leaders?
• How can emotional intelligence training impact one’s personal life?

More About Debbie Muno

Debbie’s fascination with Emotional Intelligence started long before she even knew that it had a formal name. Working in television, competing in gymnastics, and being a business owner all taught her to address, manage and work to understand, her emotions and those of the people around her – this was her informal EI Education.

Outside of the office, Debbie’s recreational pursuits include Yoga, mindfulness, snow and water skiing, enjoying all sports, wine, reading, traveling with her husband Jeff, spoiling their Basset Hound Humphrey, living every day to its fullest, and “Ancora Imparo”.

More About Genos North America

North America is one of the largest markets for assessments and learning/development tools worldwide.

Together with Genos International, Genos North America serves the Genos Partners in North America and supports them to make a real difference in organizations and in the lives of people across NorthAmerica through emotional intelligence solutions that are game-changing for business. 



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