The Pentagon inspector general found the Defense Health Agency failed to issue finalized guidance defining roles, responsibilities and access-to-care standards after reorganizing the military health system. The average wait for urgent medical appointments at military medical treatment facilities outside the United States stretched as long as 21 days in some locations, while routine appointments were delayed by as much as 37 days. Auditors also said many overseas facilities were understaffed, and personnel working in military clinics and hospitals experienced burnout and low morale. The inspector general recommended that the DHA director track data on why personnel are leaving military medical facilities.

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