Summary:

In this 113th episode of Fintech Impact, Jason Pereira, award-winning financial planner, university lecturer, writer, and host interviews Zack Brown, Vice President of Sales at Dialogue in Montreal. Dialogue is a telehealth service that enables you to access healthcare right from your smart phone in a fast, user-friendly, and convenient manner. Zack Brown discusses how Dialogue began, how they service their ideal customers, and the benefits of Dialogue. 

Episode Highlights: 

● 00:55: – Zack Brown defines Dialogue and how it got started. 

● 01:59: – What is the origin of Dialogue? 

● 04:44: – What are the main uses for the app? 

● 10:51: – How is focusing on the employer market working out for Dialogue? 

● 17:50: – Why was Germany the first non-domestic expansion of Dialogue? 

● 20:15: – What has the user feedback been looking like? 

● 22:38: – What would Zack Brown change in his business or industry? 

● 23:31: – What has been the biggest challenge to get the company where it is today? 

● 25:17: – What is the most exciting thing that they are working on? 

3 Key Points 

1. When using the Dialogue app you can contact a healthcare practitioner within minutes and receive services such as prescriptions, lab requisitions, navigation through the healthcare system, and referrals to a specialist. 

2. Employers are paying for Dialogue’s service to help reduce absenteeism. 

3. Dialogue’s Net Promoter Score feedback metric is on par with Apple and Tesla. 

Tweetable Quotes: 

● “We are a virtual healthcare company. We are headquartered in Montreal with operations all over Canada as well as in Germany.” – Zack Brown 

● “We are focused exclusively on working with business leaders, HR leaders, in effectively large groups to provide services at scale and to add value to the user, the patient, and as well as the payer.” – Zack Brown 

● (Using Dialogue) “On average, users report saving more than four hours per interaction.” – Zack Brown 

Resources Mentioned: 

● Facebook – Jason Pereira’s 

● LinkedIn – Jason Pereira’s 

● FintechImpact.co – Website

● JasonPereira.ca – Jason Pereira’s newsletter 

● Linkedin – Zack Brown’s 

● Dialogue – Website 

● Linkedin – Dialogue’s

Full Transcript

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