In this podcast episode, David Lykken, Richard Grieser, and Jodi Hall discuss the factors that distinguish successful from unsuccessful technology rollouts in the mortgage industry. They emphasize that successful rollouts are driven by strong leadership focused on solving specific problems, effective and accountable vendor partnerships, and continuous evaluation of technology to ensure it meets business needs. Jodi highlights the importance of understanding unique lender requirements and selecting reliable vendors, while Richard underscores the need for comprehensive training plans and best practices. Both stress the importance of maintaining a culture of innovation and regularly challenging existing technology to ensure it delivers expected results and remains aligned with industry standards.