The buzz: Is faster ‘smarter”? You don’t need to be a statistician to access sophisticated analytics online and run them incredibly fast.

The buzz: Peek-a-boo. I see you! With information transparency fuelled by social aka human-created data, the collection and manipulation of our personal data by businesses is ubiquitous, and we’re not happy about it.

The buzz: Seriously.

Social media is the real deal.

How? It can help achieve and surpass your customer support goals.

Who says? Key findings from a 1000-company research study.

The buzz: Privacy.

The fabled “360-degree customer insight” is within reach as Marketing enters an era of data science-driven insights.

The buzz: Decentralizing.

In the industrial age, businesses like railroads and electric power companies grew large because centralizing allowed them to deliver improved services to their markets.

The buzz: Happiness.

Enterprise software has been delivering increased functionality for years, but too often at the expense of ease-of-use. Why? Good design is notoriously difficult and thus not addressed or measured by most IT teams.

The buzz: Digital natives.

Today’s workforce is rapidly absorbing a new generation of workers raised with personal computers, smartphones and the Internet.

The buzz: Headache #999. What is your CXOs’ worst headache today? Redesigning the company from the customer’s lens to create an emotional, social, networked, mobile-first enterprise that appreciates the power of the crowd.

The buzz: Designing Minds

Organizations are realizing that the key to achieving sustainable innovation is to learn and scale creativity by applying design thinking.