How can you intentionally design impactful, immersive customer experiences amid constant digital change? Stacy Sherman and Joe Wheeler share proven strategies based on analysis of real case studies, from successes like Nike to failures of other brands. You'll also hear the latest techniques to blend human connections and digital innovation based on research, not hype. By the end of this episode, you'll be ready to equip your organization with actionable CX lessons that drive customer loyalty and long-term growth. Learn more at   Access our FREE Customer Experience Audit Tool:   Grow as a CX Professional with our numerous   Book time with Stacy .

Are you facing roadblocks in your business, struggling to connect with your customers and adapt to corporate structures? Have you ever considered that empathy could be your solution? Join our podcast host, Stacy Sherman and guest, Natalie Petouhoff, as they embark on a journey into the world of empathy in business. You'll hear how top-performing companies are using empathy to overcome these common challenges. And, discover practical insights and strategies to break free from corporate constraints and authentically value customers and employees. The insights shared are based on research and real-life case studies, providing actionable takeaways to enhance your business success now and into the future. Learn more at   Access our FREE Customer Experience Audit Tool:   Grow as a CX Professional with our numerous   Book time with Stacy .

Are you struggling to deliver personalized customer experiences without infringing on customer data privacy? It's a common challenge, yet there are tangible solutions, as you'll hear Stacy Sherman and Greg Kihlström discuss how to navigate this complex landscape. In this episode, you'll gain actionable strategies from Greg's renowned book, "House of the Customer," which focuses on building a business that values data privacy without sacrificing quality customer service. Tune in to transform your brand into a trusted and respected leader in the industry. Learn more at   Access our FREE Customer Experience Audit Tool:   Grow as a CX Professional with our numerous   Book time with Stacy .

It's a special role reversal for the 100th episode of "Doing CX Right." Customer service legend Shep Hyken interviews show host Stacy Sherman as they celebrate her podcast journey.  You'll hear:  What initially inspired her to start podcasting Evolving goals & plans for continuing her show Advice for getting over fear & hitting record Wise words from Stacy's mother that pushed her forward Fun hidden talent Stacy gained as a child Customer Experience Topics i.e. Is CX The New Marketing? Tips for starting your own podcast  What Stacy wishes she could tell her younger self Don't miss their entertaining conversations   Access our FREE Customer Experience Audit Tool:   Grow as a CX Professional with our numerous   Book time with Stacy .

Do you know about the new trend called impact sourcing? Stacy Sherman and Rita Soni discuss how hiring people from diverse, overlooked communities transforms customer loyalty. Agents connect more authentically with customers, building empathy and trust. This loyalty ripples across the business too. Originally used for contact centers, impact sourcing has spread much further. Learn why top companies are embracing it and how to implement it step-by-step.   Learn more at   Access our FREE Customer Experience Audit Tool:   Grow as a CX Professional with our numerous   Book time with Stacy .

How does our brain's design shape our customer interactions? And could it be the secret weapon for unparalleled customer service? Join Stacy Sherman and Alain Hunkins as they shed light on these intriguing questions. Navigate the ups and downs of evolving from a top performer to a game-changing leader, grasp the essence of every customer chat, and tap into the magic of genuine connection. With actionable tips on growth, feedback mastery, and forging impactful bonds, this episode is a must-listen for those eager to redefine leadership and supercharge customer rapport as a competitive advantage. Learn more at   Access our FREE Customer Experience Audit Tool:   Grow as a CX Professional with our numerous   Book time with Stacy .

Ever wonder what lies beyond the current wave of digital transformation? Doing CX Right host Stacy Sherman and tech guru Antonio Grasso explore this very future. During this show, you'll hear Grasso's tech journey, delve into the heart of Digital Transformation, and present a blueprint for businesses to flourish in a post-digital world. They paint a vision where enriched human experiences, from customer to employee, seamlessly blend with the realm of robots and emerging technology. Immerse yourself in this enlightening discussion that will help your business thrive now and into the future with customer experience at the forefront. Learn more at   Access our FREE Customer Experience Audit Tool:   Grow as a CX Professional with our numerous   Book time with Stacy .

Imagine having a thriving organization where your employees are as satisfied as your customers - sounds perfect, doesn't it? In this episode, Doing CX Right host Stacy Sherman and Tiffani Bova, Global Customer Growth and Innovation Evangelist at Salesforce discuss the secret formula of high-performing organizations and the employee-customer experience balance. You'll learn about the "Experience Mindset," the role of tech in customer experience, the unintended consquences of employee experience and advice to professionals who are starting to build and advancing their leadership skills.  Learn more about gaining a competitive edge through an experience mindset at   Access our FREE Customer Experience Audit Tool:   Grow as a CX Professional with our numerous   Book time with Stacy .

Have you heard of Copilot artificial intel? It's the innovative new AI assistant from Microsoft that's changing the way we work and communicate. It’s freeing up time for people to do more critical tasks, including building customer relationships and removing friction. Are you wondering how CoPilot is different or similar to Chat GPT? What AI use cases would you want to know about and plan for to gain a competitive advantage?  Listen to answers to these questions and hear about exciting new AI developments from Stacy Sherman and featured guest Frank X Shaw, Chief Communication Officer at Microsoft. Learn more at   Access our FREE Customer Experience Audit Tool:   Grow as a CX Professional with our numerous   Book time with Stacy .

Ever wonder why some businesses effortlessly deliver extraordinary customer experiences while others struggle? Host Stacy Sherman and guest Victoria Pelletier, the "turnaround queen," unveil the secrets behind exceptional companies. You'll hear practical ways to refocus your team on what truly matters to customers, employees, and shareholders. Learn how to eliminate excuses and engage your invaluable call center agents. Explore the profound impact of diversity, equity, and inclusion on customer experience, along with future predictions for breaking barriers and creating value. Don't miss this empowering episode that advances your understanding of CX and equips you with strategies for personal and business growth. Learn more at   Access our FREE Customer Experience Audit Tool:   Grow as a CX Professional with our numerous   Book time with Stacy .