Next up in our series on women in the HVAC industry, Joe and Dave talk with four women whose careers prove that the most powerful kind of leadership doesn’t always shout—it shows up. Lindsay Hudgens, Dottie Pacetti, Shelley Kerns, and Tina Smith reflect on the small choices, attention to detail, and daily follow-through that have helped them build long-lasting trust with coworkers, dealers, and homeowners alike.

They share stories about gaining credibility in a male-dominated space—not by being loud, but by being dependable. From learning the trade on the fly to training teams, managing territories, and running businesses, these women prove that tenacity and empathy aren’t soft skills—they’re competitive advantages.

ON AIR is a Lennox Learning Solutions Production.