509: Domino’s Pizza SVP & Chief Innovation Officer Dennis Maloney

Domino’s remarkable transformation over the past decade focused on product, technology, and customer experience. 

The advantages the company gained by insourcing talent that was once outsourced

Why Domino’s considers itself an e-commerce company that sells pizza rather than a pizza company that sells online. 

The steps Domino’s has taken to create a memorable customer experience both in-store and online

How recent innovations positioned Domino’s to quickly become a consumer safety leader during the pandemic

Why the company is filling in potholes in every state in the US

How Domino’s is preparing for autonomous delivery

The consumer preference changes that are here to stay post-pandemic

Among a variety of other topics.

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This episode is sponsored by Zoho and Sykes