In a tech-driven world, can businesses stay human? Dan Sullivan and Jeffrey Madoff explore how to balance automation with genuine connection. From Chaplin to Spartacus, they explore resisting dehumanization, celebrating the human touch in business, and reclaiming creativity. They also reveal how to ensure technology elevates—rather than diminishes—your entrepreneurial spirit.

Show Notes:

Tech can empower or dehumanize. Confidence and human connection are crucial.

Customers crave real conversations, not automated prompts.

Knowing how to ask the right questions is an art form.

Real solutions that address people’s pain points require empathy and personal connection.

Layoffs aren't a sustainable path to success (or profitability).

Inflating profits by slashing costs is a short-sighted strategy that executives often resort to when preparing a company for sale.

The most interesting people are always the ones who defy conformity.        

The U.S. founders aimed to create a society where individuals could thrive.

Prioritizing quality, service, and the human touch is a smart business plan.

Resources:

Casting Not Hiring by Dan Sullivan and Jeffrey Madoff

Perplexity

Charlatan: America's Most Dangerous Huckster, the Man Who Pursued Him, and the Age of Flimflam by Pope Brock

Your Business Is A Theater Production: Your Back Stage Shouldn’t Show On The Front Stage

Learn more about Jeffrey Madoff

Dan Sullivan and Strategic Coach®