The increasing complexity of software systems has made it challenging for service providers to maximize efficiency and reduce technical debt. Marcin Kurc, the Co-founder and CEO of Nobl9, claims that these companies can find help in the burgeoning market of SLOs (service-level objectives). Tune in to hear the software innovator explain why SLOs are saving service providers precious resources and helping them maintain customer satisfaction.

Definitions:

five 9s: “The five-9s term indicates how many ‘9’s there are in the uptime calculation. For example, saying something is up (and available) 99.99% of the time would be four nines. Five nines mean something is available 99.999% of the time or it only has downtime of 5.26 minutes per year.” (404 Tech Support article by Jason, 05/10/2012)

SLA (service-level agreement): “A service-level agreement (SLA) defines the level of service you expect from a vendor, laying out the metrics by which service is measured, as well as remedies or penalties should agreed-on service levels not be achieved. It is a critical component of any technology vendor contract.” (CIO Article by Stephanie Overby and Lynn Greiner and Lauren Gibbons Paul, 07/05/17)

SLO (service-level objective): “Within service-level agreements (SLAs), SLOs are the objectives that must be achieved — for each service activity, function and process — to provide the best opportunity for service recipient success.” (Gartner glossary)

SRE (site reliability engineering): “SRE leverages operations data and software engineering to automate IT operations tasks, and to accelerate software delivery while minimizing IT risk.” (IBM Cloud Education, 11/12/20)

Tune in to learn:

• About Nobl9 and how it was founded (04:23) 
• About service-level objectives (SLOs) (06:33) 
• What the market demand is for SLOs (23:47)
• Marcin’s advice for startup founders (33:42)

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