Prepare to navigate the murky waters of logistics with us, as industry expert Ben pulls back the curtain on the notorious practice of double brokering. Ben, armed with ten years of experience, distinguishes the fine line between co-brokering and double brokering, unraveling the legal and ethical safeguards that can protect your business. We’ll also tackle the nuanced world of carrier invoicing, where the rules are written in the federal register but the drama unfolds in real-world scenarios. Whether you're a broker looking for smoother business operations or a carrier aiming to understand the complex billing landscape, this episode is your compass.

When cargo claims turn into nightmarish mazes, we reflect on personal stories from the front lines, including a stolen load that put our problem-solving skills to the test. We explore how maintaining customer trust can sometimes mean absorbing financial hits and share insights on how to handle the delicate dance of claim denials. Beyond the transactions, we discuss the profound impact of human connections in our industry and the growth that springs from them. It's not all work, though – we cheer for the Buffalo Bills, infusing our session with a spirit of optimism and community. Join us for a deep dive into the heart of logistics, where every challenge is a chance for growth and every relationship is a step towards success.

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