Curious Leadership with Dominic Monkhouse

E18 | How to Achieve the Best Net Promoter Score Part II: Meet Tony Pandher

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Today I’m talking to Tony Pandher, Head of Operations at Macquarie Cloud Services.

This episode is the second and final part of the Macquarie Telecom Group masterclass on what it takes to get your Net Promoter Score to a world-class level and make Fred Reichheld proud.

On today’s podcast:

  • Why they chose to hire students
  • How they built an amazing culture
  • What they were after: a technology gene and a passion for delighting customers
  • Hiring students on two-year contracts and investing in their growth
  • Creating a knowledge base
  • Launching the Legend program

    • Links:

    • The History of Net Promoter
    • The Ultimate Question 2.0
    • The Net Promoter System Podcast

      • ...more
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