On this episode of the Business of Betting Podcast, Jason is joined by Rob Davies, COO of PowerPlay.

Hear them discuss:

01:00 - Rob’s unique background in philosophy and his PhD on religious toleration

02:15 - Why Rob will always be a Bolton Wanderers fan, no matter what!

03:00 - The importance of accepting fallibility in business and decision-making

06:10 - How Rob transitioned from academia to the betting industry through William Hill

08:40 - Rob and Jason laugh about always being surprised by the “butler” in mystery plots

10:00 - How Rob’s perspective on the morality of gambling has changed over time

13:47 - What is “palpable error,” and how PowerPlay handles it transparently

15:22 - Jason tests Rob’s philosophy background with a counter-case on bet repricing ethics

20:47 - Why not build PowerPlay on top of an exchange model? Rob shares his insights

24:20 - Rob’s advice for startups: the importance of customer service and query resolution

28:10 - The rise of offshore and crypto casinos and their impact on regulated operators

32:18 - Rob’s reflections on his career and aspirations for the future

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This podcast is presented by Optimove, the #1 CRM Marketing solution for the iGaming industry. Since 2012, Optimove has served iGaming Operators from startups to industry leaders. Today, 4 out of the Top 5 US Operators Personalize Player Experiences with Optimove. iGaming operators know their growth journey begins and continues with Optimove, the #1 CRM Marketing solution for the iGaming industry.

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