In this episode, Louise and Diane discuss the differences between employing a team and using self-employed contractors in a cleaning business. They debunk myths and provide insights into the decision-making process. They emphasize the importance of considering the business model and the need for consistency in service. They also address topics such as training, uniform, client requirements, and the risk of contractors stealing clients. The conversation concludes with a discussion on sick pay and the financial considerations of employing a team.