Today's call-in question comes from a service advisor who first got promoted to manager of one brand, and then after 6 months, got promoted from managing one brand to managing three at the same time. She wants to know what she can do to ensure success in this new situation. Chris recommends focusing on putting profit to the bottom line, not just gross. Two big factors that will help her get there: customer retention and hiring great talent. Remember, if you have a question for Chris and Christian you can always call 1-833-3ASK-SDR and leave a voicemail, and we'll send you some SDR swag for your time!  

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