Whether customers reach out through phone calls, emails, or social media, a prompt response is essential. In today’s episode, Eric dives into the topic of retention. He gives a sneak peek of an upcoming Bug Bux+ course that will provide a comprehensive guide on how to save customers. Eric discusses the course outline and shares his thoughts on the importance of retention in the pest control industry.

Topics Include:

Retention efforts should start from the beginning (2:21)
Customer experience is crucial (5:13) Customer value drives long-term retention (10:15)
Effective communication is crucial (15:41)
Setting clear customer expectations (21:09)
Clear communication is essential (31:09)