Have you ever tried to reason with an argumentative, emotional child? How about working with multiple, very different groups to find common ground? Negotiating emotional situations can be difficult...unless you have help.

This week, I'm talking to Dan Shapiro who is known around the world for his work in the field of negotiation and conflict resolution. Shapiro founded and directs the Harvard International Negotiation Program, which focuses on the human dimensions of conflict resolution.

You can find show notes and more information by clicking here: http://bit.ly/1V5rPoc