Confidence is king and success comes from being confident with your business decisions and customer expectations. In today’s episode, Eric and Jake answer several questions posted in the Bug Bux Facebook group.  Topics include:Introduction (0:00)Pest control logistics and customer expectations (3:50)Pest control marketing strategies and customer communication (8:00)Price lock guarantees and their potential drawbacks (13:50)Challenges of offering free inspections (19:00) Sales strategies and customer requests (25:13)Pest control safety and standard operating procedures (28:56)

Confidence is king and success comes from being confident with your business decisions and customer expectations. In today’s episode, Eric and Jake answer several questions posted in the Bug Bux Facebook group. Topics include: Introduction (0:00) Pest control logistics and customer expectations (3:50) Pest control marketing strategies and customer communication (8:00) Price lock guarantees and their potential drawbacks (13:50) Challenges of offering free inspections (19:00) Sales strategies and customer requests (25:13) Pest control safety and standard operating procedures (28:56)

Confidence is king and success comes from being confident with your business decisions and customer expectations. In today’s episode, Eric and Jake answer several questions posted in the Bug Bux Facebook group.&nbsp; Topics include:Introduction (0:00)Pest control logistics and customer expectations (3:50)Pest control marketing strategies and customer communication (8:00)Price lock guarantees and their potential drawbacks (13:50)Challenges of offering free inspections (19:00)&nbsp;Sales strategies and customer requests (25:13)Pest control safety and standard operating procedures (28:56)

Ep 118: Establishing Customer Expectations: Setting the Good, and Avoiding the Bad

Bug Bux Podcast is designed to help pest control owners start and rapidly scale their company. The hosts, Eric Bassett and Jake Claus, are experts in the pest industry, and they are committed to providing the best guests and resources to help entrepreneurs. Their goal is to help you become a bug money millionaire. &nbsp; Eric Bassett started out as a door-to-door sales representative in 2008. Then he quickly worked his way into upper management and a sales director role before joining Natura as an owner and Vice President. His areas of expertise are inside sales and customer service training, organizational leadership development, and business strategy. He's also an Associate Certified Entomologist. You can follow his journey on Facebook, LinkedIn, and Instagram @iamericbassett Jake Claus started his journey in the pest control world in 2005, selling door-to-door for brands across Idaho, California, and Texas until he and his wife, Jana, started Natura Pest Control in the Portland, Or/Vancouver, Wa area in 2013. Jake loves the science and service side of pest control, as well as developing innovative ways to grow and expand his business. Personal development and pursuing his vision for his business and family achievements are his number one endeavor. Aside from being the President and Founder of Natura Pest Control, Jake is also an Associate Certified Entomologist, Structural Pest Inspector, and holds licenses in every major category of structural pest control. Jake is also a part-time paid Firefighter/EMT with his local fire department.

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Bug Bux Podcast is designed to help pest control owners start and rapidly scale their company. The hosts, Eric Bassett and Jake Claus, are experts in the pest industry, and they are committed to providing the best guests and resources to help entrepreneurs. Their goal is to help you become a bug money millionaire.   Eric Bassett started out as a door-to-door sales representative in 2008. Then he quickly worked his way into upper management and a sales director role before joining Natura as an owner and Vice President. His areas of expertise are inside sales and customer service training, organizational leadership development, and business strategy. He's also an Associate Certified Entomologist. You can follow his journey on Facebook, LinkedIn, and Instagram @iamericbassett Jake Claus started his journey in the pest control world in 2005, selling door-to-door for brands across Idaho, California, and Texas until he and his wife, Jana, started Natura Pest Control in the Portland, Or/Vancouver, Wa area in 2013. Jake loves the science and service side of pest control, as well as developing innovative ways to grow and expand his business. Personal development and pursuing his vision for his business and family achievements are his number one endeavor. Aside from being the President and Founder of Natura Pest Control, Jake is also an Associate Certified Entomologist, Structural Pest Inspector, and holds licenses in every major category of structural pest control. Jake is also a part-time paid Firefighter/EMT with his local fire department.

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Ep 118: Establishing Customer Expectations: Setting the Good, and Avoiding the Bad

Ep 118: Establishing Customer Expectations: Setting the Good, and Avoiding the Bad

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