Bug Bux Podcast

Ep 119: Measuring Technician Performance: Deciding Which KPIs Matter Most


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Incorporating KPIs into your pest control company is crucial for strategically achieving goals and objectives. In today’s episode, Eric and Jake answer a question posted by Jake Ingledue in the Bug Bux Facebook group. The question is, “If you could only pick 3 KPIs for technicians, what do you feel are the most important?” Eric and Jake dive deep into this topic and they each discuss their top three answers. 


Topics Include:

Introduction (0:00)

KPIs for technician performance (3:53)

Evaluating service technicians' efficiency and quality (9:19)

KPIs for service businesses: reservice rate and technician sales (20:21)

Vehicle maintenance and technician performance evaluation (24:55)

...more
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Bug Bux PodcastBy Allan Draper

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