The worst thing you can do when presented with a heated situation in your Etsy shop is respond emotionally or without a plan. In today's episode I'll walk you through my suggestions for handling upset customers and bad reviews. I'm sharing a few of my most intense customer service stories along with a list of tips to help you navigate your own difficult conversations.

**"How to Sell Your Stuff on Etsy" is not affiliated with or endorsed by Etsy.com

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STUFF I MENTIONED:

**Free Masterclass: How to Kick-Start Your Etsy Shop: How to Kick-Start Your Etsy Shop

Podcast Episode 3: Will Using Etsy's Vacation Mode Hurt My Shop? https://www.howtosellyourstuff.com/blog/podcast-episode-3-will-using-etsy-s-vacation-mode-hurt-my-shop

Customer Service Templates Mini Course: (Now you can "steal" my tried and true written responses to customers-- so you don't have to spend precious time and energy wordsmithing perfect messages to shoppers and customers.) https://www.howtosellyourstuff.com/offers/wUXKPzRG/checkout

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Looking for more resources?

FREE ETSY MASTERCLASS: How to Kick-Start Your Etsy Shop --> https://www.howtosellyourstuff.com/masterclass

Here's my free guide that will show you the "4 Strategies I used to grow my Etsy shop from $25 to $6000+/month"

Grab my eCourse "Listings that Sell" and learn how to skyrocket your Etsy business:

Listings that Sell: https://www.howtosellyourstuff.com/offers/Xo52uqVF

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HOW TO SELL YOUR STUFF WEBSITE: https://www.howtosellyourstuff.com/

HOW TO SELL YOUR STUFF INSTAGRAM: https://www.instagram.com/howtosellyourstuff/

HOW TO SELL YOUR STUFF SHOWNOTES: https://www.howtosellyourstuff.com/blog/angry-customers-bad-reviews-on-etsy

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Today's Sponsor is my Customer Service Templates and Mini-Course! Learn my exact customer service strategy AND get access to over 20 templates of my word-for-word responses to customers in everyday and difficult situations: https://www.howtosellyourstuff.com/offers/wUXKPzRG/checkout