Head Heart & Boots

Ep 148 - "The Peak And The End, With Joey Coleman"


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Check out the latest "Head, Heart, and Boots" podcast episode where hosts Chris and Brandon, joined by guest expert Joey Coleman, get real about what it takes to lead with empathy and improve how businesses handle customer experiences. They dive deep into how to make a lasting impression through strategic customer interactions and the essential nature of thoughtful follow-ups.

What You'll Learn:

  1. Maximizing Moments: Master the peak-end rule to leave a lasting impression on your customers.
  2. Following Up Like a Boss: Uncover tactics for follow-ups that actually strengthen customer loyalty.
  3. Leading with Heart: Get the lowdown on empathetic leadership, especially when the going gets tough.
  4. If you're looking to sharpen your leadership edge and turn business challenges into wins, this episode is your go-to. Tune in for no-nonsense advice that speaks directly to leaders ready to elevate their game.

    Thank you sponsors! 

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    AnswerForce transforms the restoration industry by providing round-the-clock answering solutions. Their skilled team ensures no call goes unanswered, capturing and qualifying leads, scheduling appointments, and enhancing customer satisfaction. Benefit from industry expertise, scalability, and customized scripting while saving costs compared to in-house solutions. With AnswerForce, your business growth potential becomes limitless.

    https://www.answerforce.com/floodlight

    C&R Magazine is the industry’s oldest and longest running media outlet. The team brings restorers all the current news, developments, education and resources that impact our business and the teams we lead. From print media to podcasts, C&R ensures the industry news you need is accessible from anywhere. 

    https://candrmagazine.com 

    Actionable InsightsThe Actionable Xactimate Profile by Actionable Insights offers live guidance for more accurate and complete estimates in Xactimate, preventing costly errors and improving your team's workflow. It's an essential upgrade for enhanced estimating accuracy and efficiency.

    https://getinsights.org/floodlight 

     

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    Floodlight Consulting Group provides customized consulting and training support for restoration companies looking to grow and scale their business.

    • 100% Tailored to each client
      • Formal consulting sessions for owners and key leaders
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      • ...more
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        Head Heart & BootsBy Floodlight Consulting Group, LLC

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