Whether you're in sales, customer service, or a technician in the field, connecting with your customers personally can make all the difference. In today's episode, Eric and Jake share insights from their own experiences in sales and customer service training. They discuss how a well-crafted script can help your team connect with customers and ensure they feel valued. It's not just about the sale, it's about building relationships. Topic include: Introduction (0:00) Maintaining Customer Experience (5:06) Sales Training and Communication (8:07) Creating and Using Sales Scripts (11:06) Importance of Connecting with Customers (14:48) Memorize, Internalize, Personalize (MIP) (18:29) Value Perception and Customer Engagement (22:09) Technicians' Role in Customer Experience (28:01) Impact of Genuine Connection (34:04) Proactive Customer Engagement (38:06) Jim Carrey Quote on Impact (41:18)

Whether you're in sales, customer service, or a technician in the field, connecting with your customers personally can make all the difference. In today's episode, Eric and Jake share insights from their own experiences in sales and customer service training. They discuss how a well-crafted script can help your team connect with customers and ensure they feel valued. It's not just about the sale, it's about building relationships. Topic include: Introduction (0:00) Maintaining Customer Experience (5:06) Sales Training and Communication (8:07) Creating and Using Sales Scripts (11:06) Importance of Connecting with Customers (14:48) Memorize, Internalize, Personalize (MIP) (18:29) Value Perception and Customer Engagement (22:09) Technicians' Role in Customer Experience (28:01) Impact of Genuine Connection (34:04) Proactive Customer Engagement (38:06) Jim Carrey Quote on Impact (41:18)

Whether you're in sales, customer service, or a technician in the field, connecting with your customers personally can make all the difference. In today's episode, Eric and Jake share insights from their own experiences in sales and customer service training. They discuss how a well-crafted script can help your team connect with customers and ensure they feel valued. It's not just about the sale, it's about building relationships. Topic include: Introduction (0:00) Maintaining Customer Experience (5:06) Sales Training and Communication (8:07) Creating and Using Sales Scripts (11:06) Importance of Connecting with Customers (14:48) Memorize, Internalize, Personalize (MIP) (18:29) Value Perception and Customer Engagement (22:09) Technicians' Role in Customer Experience (28:01) Impact of Genuine Connection (34:04) Proactive Customer Engagement (38:06) Jim Carrey Quote on Impact (41:18)

Ep 153: Scripts vs. Genuine Conversations with Eric Bassett and Jake Claus

The Bug Bux Podcast is your go-to resource for launching, growing, and scaling a successful pest control company. Hosted by Allan Draper, entrepreneur, investor, and founder of multiple high-growth service businesses, the podcast delivers real-world insights and proven strategies for pest control owners ready to level up. Allan brings a unique perspective as someone who has built and led pest control companies from the ground up, scaling from zero to multi-million dollar operations. With a passion for entrepreneurship and a deep love for the pest control industry, he shares not just tactics, but mindset shifts and leadership principles to help owners win in business and life. Each episode features expert guests, in-depth conversations, and powerful solo sessions where Allan breaks down everything from pricing strategies and P&amp;L breakdowns to team building, vendor relationships, and personal development. Whether you’re just starting out or looking to break into the PCT Top 100, the Bug Bux Podcast will help you become a bug money millionaire.

Business

Entrepreneurship

Management

The Bug Bux Podcast is your go-to resource for launching, growing, and scaling a successful pest control company. Hosted by Allan Draper, entrepreneur, investor, and founder of multiple high-growth service businesses, the podcast delivers real-world insights and proven strategies for pest control owners ready to level up. Allan brings a unique perspective as someone who has built and led pest control companies from the ground up, scaling from zero to multi-million dollar operations. With a passion for entrepreneurship and a deep love for the pest control industry, he shares not just tactics, but mindset shifts and leadership principles to help owners win in business and life. Each episode features expert guests, in-depth conversations, and powerful solo sessions where Allan breaks down everything from pricing strategies and P&L breakdowns to team building, vendor relationships, and personal development. Whether you’re just starting out or looking to break into the PCT Top 100, the Bug Bux Podcast will help you become a bug money millionaire.

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Ep 153: Scripts vs. Genuine Conversations with Eric Bassett and Jake Claus

Ep 153: Scripts vs. Genuine Conversations with Eric Bassett and Jake Claus

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