Customer retention is essential for sustainable growth and profitability. In today's episode, Eric and Jake welcome Erik Maki with Service First Pest Management. Erik shares why companies often lose accounts not necessarily to competitors stealing them, but due to a failure to provide perceived value. When customers feel informed and valued, they are more likely to remain loyal, even in the face of competitive offers. Topics Include: Introduction (0:00) Music genre choices (5:50) World-class customer service challenges (9:15) Customer service in pest control (12:00) Starting a business journey (15:23) Entrepreneurial support from spouses (20:27) Door-to-door commercial sales strategy (22:38) Getting past gatekeepers in sales (26:45) Value delivery in pest control (36:38) Selling preventative pest control (40:05)

Customer retention is essential for sustainable growth and profitability. In today's episode, Eric and Jake welcome Erik Maki with Service First Pest Management. Erik shares why companies often lose accounts not necessarily to competitors stealing them, but due to a failure to provide perceived value. When customers feel informed and valued, they are more likely to remain loyal, even in the face of competitive offers. Topics Include: Introduction (0:00) Music genre choices (5:50) World-class customer service challenges (9:15) Customer service in pest control (12:00) Starting a business journey (15:23) Entrepreneurial support from spouses (20:27) Door-to-door commercial sales strategy (22:38) Getting past gatekeepers in sales (26:45) Value delivery in pest control (36:38) Selling preventative pest control (40:05)

Customer retention is essential for sustainable growth and profitability. In today's episode, Eric and Jake welcome Erik Maki with Service First Pest Management. Erik shares why companies often lose accounts not necessarily to competitors stealing them, but due to a failure to provide perceived value. When customers feel informed and valued, they are more likely to remain loyal, even in the face of competitive offers. Topics Include: Introduction (0:00) Music genre choices (5:50) World-class customer service challenges (9:15) Customer service in pest control (12:00) Starting a business journey (15:23) Entrepreneurial support from spouses (20:27) Door-to-door commercial sales strategy (22:38) Getting past gatekeepers in sales (26:45) Value delivery in pest control (36:38) Selling preventative pest control (40:05)

Ep 157: Stop Losing Customers featuring Erik Maki with Service First Pest Management

The Bug Bux Podcast is your go-to resource for launching, growing, and scaling a successful pest control company. Hosted by Allan Draper, entrepreneur, investor, and founder of multiple high-growth service businesses, the podcast delivers real-world insights and proven strategies for pest control owners ready to level up. Allan brings a unique perspective as someone who has built and led pest control companies from the ground up, scaling from zero to multi-million dollar operations. With a passion for entrepreneurship and a deep love for the pest control industry, he shares not just tactics, but mindset shifts and leadership principles to help owners win in business and life. Each episode features expert guests, in-depth conversations, and powerful solo sessions where Allan breaks down everything from pricing strategies and P&amp;L breakdowns to team building, vendor relationships, and personal development. Whether you’re just starting out or looking to break into the PCT Top 100, the Bug Bux Podcast will help you become a bug money millionaire.

Business

Entrepreneurship

Management

The Bug Bux Podcast is your go-to resource for launching, growing, and scaling a successful pest control company. Hosted by Allan Draper, entrepreneur, investor, and founder of multiple high-growth service businesses, the podcast delivers real-world insights and proven strategies for pest control owners ready to level up. Allan brings a unique perspective as someone who has built and led pest control companies from the ground up, scaling from zero to multi-million dollar operations. With a passion for entrepreneurship and a deep love for the pest control industry, he shares not just tactics, but mindset shifts and leadership principles to help owners win in business and life. Each episode features expert guests, in-depth conversations, and powerful solo sessions where Allan breaks down everything from pricing strategies and P&L breakdowns to team building, vendor relationships, and personal development. Whether you’re just starting out or looking to break into the PCT Top 100, the Bug Bux Podcast will help you become a bug money millionaire.

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Ep 157: Stop Losing Customers featuring Erik Maki with Service First Pest Management

Ep 157: Stop Losing Customers featuring Erik Maki with Service First Pest Management

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