First impressions are money in the service drive. In this episode of Dealer Talk with Jen Suzuki, we dig into the relational greeting — the difference between being just another transactional advisor and being the trusted pro customers return to again and again.

I'll walk you through how to:

• Show up with the right energy (because customers feel it before you speak)

• Use names, humor, and personal touches to build instant trust

• Transition naturally from small talk to business without feeling "robo"

• Make customers feel like people, not VIN numbers

• Turn a check-in into the start of a relationship that drives approvals and loyalty

This isn't theory — it's what I see working every week in dealerships. If your service team can nail this, the rest of the process gets easier, approvals go up, and income potential climbs.

Dealer Talk with Jen Suzuki Podcast | 🎧 https://apple.co/38lmHM1 🎧 https://spoti.fi/3uQ2nd1 | [email protected] | 954-873-8029 | edealersolutions.com | Meet me! bit.ly/3J7011t  |  Loyalty-Based Selling Strategies on CBT News | https://bit.ly/3JlcXAx

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