This episode breaks down leadership, trust, authenticity, digital credibility, and expert authority through real business experience. Tyler Dickerhoof interviews Rod Neuenschwander, co-founder of Giftology, on navigating crisis, building trust-based leadership, and creating authority through relationships.

In this conversation, Rod shares the real story behind Giftology, including the loss of his co-founder John Ruland and how a 20-year partnership rooted in authenticity shaped their vision. Rod explains how high-impact gifting became a relationship-driven growth strategy that helps businesses rebuild trust, credibility, and long-term loyalty—especially during seasons of crisis.

Rod walks through early business challenges, the creation of the “relationship operating system,” and why relationships—not tactics—are the foundation of sustainable leadership. He also reflects on personal loss, community support, humility in leadership, and how technology can enhance human connection without replacing it.

If you care about building real authority, leading with integrity, and creating trust at scale, this episode delivers practical insights and lived experience.

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