Amanda Muzzarelli is a Director at Trascent where she is a Global Real Estate & Facilities Executive and an AI Enthusiast empowering innovation in complex enterprises. Mike Petrusky asks Amanda about her focus on the importance of interpreting the less visible aspects of workplace strategy, such as trust, meaning, and community while they explore the concept of "invisible architecture" in workplace design, which influences psychological safety, culture, and belonging. Amanda believes that the value of facility management as a field is highlighted by the fact that it is an industry where strategic generalists can thrive, balancing operational and visionary roles. She shares the potential of AI to enhance workplace environments by making buildings smarter and more responsive to human needs, while warning about the risk of automating dysfunctional processes without addressing the underlying issues. Mike and Amanda agree that communication in workplace management is essential, and they encourage attendance at IFMA’s upcoming World Workplace conference in Minneapolis where FM leaders will get the insights and inspiration they need to be a Workplace Innovator in their organizations!

Connect with Amanda on LinkedIn: https://www.linkedin.com/in/amandamuzzarelli/

Learn more about IFMA’s World Workplace: https://worldworkplace.ifma.org/

Explore the Trascent website: https://trascent.com/

Discover free resources and explore past interviews at: https://www.workplaceinnovator.com/

Learn more about Eptura™: https://eptura.com/

Connect with Mike on LinkedIn: https://www.linkedin.com/in/mikepetrusky/