In today’s episode, Allan and Eric answer the question “When is the customer wrong?” Sometimes customers are wrong and employees need to know how to handle them accordingly. In the pest control industry, having a “customer is always right” attitude can have a negative impact on your customer service team. In addition, it is important to set boundaries with your customer while still respecting their feelings. Educating your customers about pricing and service will ensure that you and your customer have win-win relationship.