We all want the healthiest client relationships possible, right? Well, it’s an inside job. Sure, better systems to run your business and projects will significantly improve your client relationships. Absolutely. However, in addition we may also need to address what’s going on between our ears! Long standing patterns of negative thought can morph into negative patterns of behavior, which keep us stuck. 

In this episode we learn:

- how the '10% right' principle can be used in conflict resolution

- implement a 3:1 positive ratio in your thoughts and interactions with clients to improve the relationship and get your way more often

- to consult your elder, wiser self when at an impasse or stuck on a decision

- the transformative impact of celebrating small steps and victories

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