What if you could triple your rates and confidently land your biggest design project yet — in just a few weeks?

In this episode, Rebecca sits down with Paige Leackfeldt of LANG Design Interiors to unpack her incredible transformation. After 15 years in the industry, Paige launched her own design business — but within the first year, she hit the familiar overwhelm of saying yes to everything, undercharging, and running herself ragged.

Enter Power of Process.

Paige shares how enrolling in this course helped her systematize her business, streamline her offers, confidently present her services, and (here’s the big one) land a six-figure contract — more than triple what she would have dared to charge before.

We cover:

• The mindset shift that gave Paige the confidence to raise her rates
• How her past construction experience became her biggest client-selling point
• Why documenting your process transforms both client trust and pricing power
• How she overhauled her services page to attract only the right clients
• What designers need to understand about progress vs. perfection

This episode is packed with real-world insights, inspiration, and proof that transformation is possible — and faster than you think.

Learn more about Paige at her website, LANG Design Interiors, and follow her on Instagram.

Download our Free Resources

➡️ Pre-qualify your clients with my Discovery Call Script

➡️ Stay confident from beginning to end with my Consultation Checklist   

➡️ Looking for a quick infusion of cash? Grab my 4 easy ways of increasing your revenue

Looking to elevate your business? Learn more about our courses

➡️ Want the complete blueprint to calculate your design fee with confidence and ease? Learn more about my Pricing with Confidence course

➡️ Want to be the first to know when Power of Process is returning? Click to learn more about the business blueprint for interior design firm owners.

➡️Want to be the first to know when the next episode drops? Don't forget to SUBSCRIBE to the Resilient by Design Podcast wherever you listen to podcasts!

Ever lost money (or sleep) over a wrong order, delayed shipment, or missing item? You’re not alone — and in this episode, Rebecca Hay shares the honest, behind-the-scenes mistakes she made in her own interior design business so you can skip the pain and get straight to solutions.

Rebecca opens up about the $10,000 sofa mistake that shaped her approach to systems, the software (and simple tools) that can save your sanity, and how to set up order tracking so nothing falls through the cracks. You’ll learn why cross-check systems matter, when to consider outsourcing procurement, and how regular check-ins can protect your profit and client relationships.

This episode is packed with practical, actionable advice whether you’re just starting your design business or you’re scaling up with a team. If you’ve ever wondered how to organize your orders, track project details, and avoid costly errors, this is the episode for you.

Episode Highlights

• The biggest ordering mistakes designers make (and how to avoid them)
• Rebecca’s favorite software + tracking tools
• When to outsource order management
• The step-by-step system to keep your projects on track
• Why regular order status meetings are a game-changer

Hit play and get ready to transform how you run your business — with less chaos and more profit.

Episode Resources

• Programa
• Studio Designer
• Ivy
• Sign up for my workshop here: https://rebeccahay.com/grow

Download our Free Resources

➡️ Pre-qualify your clients with my Discovery Call Script

➡️ Stay confident from beginning to end with my Consultation Checklist   

➡️ Looking for a quick infusion of cash? Grab my 4 easy ways of increasing your revenue

Looking to elevate your business? Learn more about our courses

➡️ Want the complete blueprint to calculate your design fee with confidence and ease? Learn more about my Pricing with Confidence course

➡️ Want to be the first to know when Power of Process is returning? Click to learn more about the business blueprint for interior design firm owners.

➡️Want to be the first to know when the next episode drops? Don't forget to SUBSCRIBE to the Resilient by Design Podcast wherever you listen to podcasts!

What makes a client say YES to you over someone else?

In this episode, I sit down with two of my real-life clients, Kelly & Glen Patchet, founders of Quarterback Digital, to pull back the curtain on what clients really want.

We talk about:

• Why they chose to work with me (spoiler: my process!)
• What it was actually like to go through my design journey
• How marketing and confidence go hand in hand for service-based businesses
• Marketing strategies that help turn leads into raving fans

PLUS — hear their honest reaction when I told them they’d need to pay for an initial consultation!

If you’re ready to deepen trust, boost credibility, and market yourself with confidence, this is the episode for you.

Download our Free Resources

➡️ Pre-qualify your clients with my Discovery Call Script

➡️ Stay confident from beginning to end with my Consultation Checklist   

➡️ Looking for a quick infusion of cash? Grab my 4 easy ways of increasing your revenue

Looking to elevate your business? Learn more about our courses

➡️ Want the complete blueprint to calculate your design fee with confidence and ease? Learn more about my Pricing with Confidence course

➡️ Want to be the first to know when Power of Process is returning? Click to learn more about the business blueprint for interior design firm owners.

➡️Want to be the first to know when the next episode drops? Don't forget to SUBSCRIBE to the Resilient by Design Podcast wherever you listen to podcasts!

We all have that one client project we should’ve walked away from. This is the story of mine—and the powerful (and expensive) lesson it taught me.

In this episode, I open up about one of the most challenging experiences in my interior design business: taking on a project that looked ideal on the surface but was packed with red flags I chose to ignore. From clashing personalities and unrealistic expectations to late-night stress and burned-out team members, this project took a toll—financially, emotionally, and mentally.

Inside the episode:

• What early red flags to look for in potential clients

• Why even a full payment upfront isn’t always a green flag

• How ignoring your gut can cost you more than just money

• How to use your intake process to filter for your ideal client

• Why saying “no” is a skill every designer needs to build

• What green flags to watch for so you love the clients you take on

Whether you’re an emerging designer or scaling your firm, this episode will help you identify who’s truly the right fit for your services—and how to protect your business, your time, and your energy.

Join the Stand Out Designer Bootcamp → rebeccahay.com/bootcamp

Download our Free Resources

➡️ Pre-qualify your clients with my Discovery Call Script

➡️ Stay confident from beginning to end with my Consultation Checklist   

➡️ Looking for a quick infusion of cash? Grab my 4 easy ways of increasing your revenue

Looking to elevate your business? Learn more about our courses

➡️ Want the complete blueprint to calculate your design fee with confidence and ease? Learn more about my Pricing with Confidence course

➡️ Want to be the first to know when Power of Process is returning? Click to learn more about the business blueprint for interior design firm owners.

➡️Want to be the first to know when the next episode drops? Don't forget to SUBSCRIBE to the Resilient by Design Podcast wherever you listen to podcasts!

Starting an interior design business is about more than just loving design—it's about building a life you love, too. In this episode, Rebecca shares the five foundational steps every designer needs to set up a profitable, scalable business that supports their dream lifestyle.

Whether you're just starting out or feeling stuck, these essentials—like a clear business model, a signature process, strong contracts, sound financial systems, and marketing—will help you avoid burnout and grow with confidence.

Episode Highlights:

• Defining a scalable business model for your future

• The importance of a signature design process

• Why a strong contract is non-negotiable

• Setting up financial systems and pricing strategies

• How marketing builds sustainable, long-term success

Learn more and save your spot in Rebecca’s Standout Designer Bootcamp: https://rebeccahay.com/bootcamp 

Download our Free Resources

➡️ Pre-qualify your clients with my Discovery Call Script

➡️ Stay confident from beginning to end with my Consultation Checklist   

➡️ Looking for a quick infusion of cash? Grab my 4 easy ways of increasing your revenue

Looking to elevate your business? Learn more about our courses

➡️ Want the complete blueprint to calculate your design fee with confidence and ease? Learn more about my Pricing with Confidence course

➡️ Want to be the first to know when Power of Process is returning? Click to learn more about the business blueprint for interior design firm owners.

➡️Want to be the first to know when the next episode drops? Don't forget to SUBSCRIBE to the Resilient by Design Podcast wherever you listen to podcasts!

Wondering why you keep attracting the wrong clients—or no clients at all? In this episode, Rebecca Hay reveals why vague messaging is hurting your business and how niching down as an interior designer is the key to success. You'll hear a simple 4-step process to clarify your message, attract dream clients, and finally feel aligned in your marketing. Plus, Rebecca shares practical examples you can start using today.

Episode Highlights:

• Why broad messaging repels ideal clients

• How to niche down without limiting your business

• An exercise to identify your true dream client

• Website and Instagram tweaks that make a big impact

Ready to stand out? Join the Standout Designer Bootcamp: www.rebeccahay.com/bootcamp

Download our Free Resources

➡️ Pre-qualify your clients with my Discovery Call Script

➡️ Stay confident from beginning to end with my Consultation Checklist   

➡️ Looking for a quick infusion of cash? Grab my 4 easy ways of increasing your revenue

Looking to elevate your business? Learn more about our courses

➡️ Want the complete blueprint to calculate your design fee with confidence and ease? Learn more about my Pricing with Confidence course

➡️ Want to be the first to know when Power of Process is returning? Click to learn more about the business blueprint for interior design firm owners.

➡️Want to be the first to know when the next episode drops? Don't forget to SUBSCRIBE to the Resilient by Design Podcast wherever you listen to podcasts!

Sometimes the path to success isn’t straight—and that’s exactly where the magic happens. In this episode, Rebecca Hay sits down with Rebekah Higgs, the creative force behind DIY Mom, to share how she turned her passion for DIY into a thriving, multi-income design business.

Rebekah opens up about her journey from musician to single mom to TV host and entrepreneur, revealing the systems, mindset shifts, and bold moves that helped her grow her brand. We dive into how she layered income streams like TV production, Airbnb rentals, client renovations, and influencer partnerships, and why learning to delegate was essential for her business (and her sanity!).

We also talk about how perfectionism can secretly hold you back, why letting go is the key to real progress, and how setting up the right systems can change everything. Plus, Rebekah shares some seriously powerful advice on how to end a project strong—and leave clients raving about the experience.

If you're dreaming of turning your passion into a business or scaling your design firm, this conversation is packed with real-life takeaways you won’t want to miss!

Follow Rebekah: @diymom.ca Watch DIY Mom: YouTube | TryBinge.tv Learn more: www.diymom.ca

Download our Free Resources

➡️ Pre-qualify your clients with my Discovery Call Script

➡️ Stay confident from beginning to end with my Consultation Checklist   

➡️ Looking for a quick infusion of cash? Grab my 4 easy ways of increasing your revenue

Looking to elevate your business? Learn more about our courses

➡️ Want the complete blueprint to calculate your design fee with confidence and ease? Learn more about my Pricing with Confidence course

➡️ Want to be the first to know when Power of Process is returning? Click to learn more about the business blueprint for interior design firm owners.

➡️Want to be the first to know when the next episode drops? Don't forget to SUBSCRIBE to the Resilient by Design Podcast wherever you listen to podcasts!

Is your pricing keeping you stuck in a loop of burnout, resentment, and budget clients?

In this solo episode, Rebecca reveals why most interior designers fear raising their rates — and how that fear is rooted in impostor syndrome, lack of industry standards, and the false idea that clients won’t pay more.

She breaks down the real cost of underpricing (spoiler: it’s not just about money), and shares a four-step framework to help you charge what you're worth — with confidence. You’ll walk away with tangible interior design pricing strategies and new ways to talk about your value that attract dream clients.

Want to go deeper? Check out Pricing with Confidence — the go-to course for designers ready to scale with ease: https://rebeccahay.com/pricing/ 

Download our Free Resources

➡️ Pre-qualify your clients with my Discovery Call Script

➡️ Stay confident from beginning to end with my Consultation Checklist   

➡️ Looking for a quick infusion of cash? Grab my 4 easy ways of increasing your revenue

Looking to elevate your business? Learn more about our courses

➡️ Want the complete blueprint to calculate your design fee with confidence and ease? Learn more about my Pricing with Confidence course

➡️ Want to be the first to know when Power of Process is returning? Click to learn more about the business blueprint for interior design firm owners.

➡️Want to be the first to know when the next episode drops? Don't forget to SUBSCRIBE to the Resilient by Design Podcast wherever you listen to podcasts!

Designers — ever wonder how real estate agents could help grow your business? 🏡

In this episode, I chat with Wendy Smith, a Toronto-based realtor and founder of Matter Homes, about real estate strategies every interior designer should know. We talk about what buyers really want in today’s market, how move-in-ready design impacts resale value, and why partnering with real estate professionals can be a total game-changer for your business.

Wendy even shares how she gifts interior design consultations (with one of our own POP alums!) as part of her closing strategy — it’s marketing gold and a win-win for everyone involved.

Whether you're designing for forever homes or staging for resale, this episode is packed with valuable takeaways to grow your visibility, build local connections, and boost your bottom line.

🎧 Hit play and get ready to think outside the design box!

Episode Resources

• Learn more about Wendy Smith at her website and follow her on Instagram here
• Sign up for the  Design with Purpose! event here

Download our Free Resources

➡️ Pre-qualify your clients with my Discovery Call Script

➡️ Stay confident from beginning to end with my Consultation Checklist   

➡️ Looking for a quick infusion of cash? Grab my 4 easy ways of increasing your revenue

Looking to elevate your business? Learn more about our courses

➡️ Want the complete blueprint to calculate your design fee with confidence and ease? Learn more about my Pricing with Confidence course

➡️ Want to be the first to know when Power of Process is returning? Click to learn more about the business blueprint for interior design firm owners.

➡️Want to be the first to know when the next episode drops? Don't forget to SUBSCRIBE to the Resilient by Design Podcast wherever you listen to podcasts!

Before this episode, I didn’t believe you could take professional-quality design photos with a smartphone. Now? I’m rethinking everything…

Linda Holt is a former pro photographer turned educator who teaches designers how to shoot amazing photos with just their phones. In this episode, she explains why smartphones are more powerful than you think—and why owning your own photos might just save you from a lawsuit.

We talk about:

• The 3 keys to professional-looking phone photos
• Why hiring a photographer isn’t always the best move
• The hidden risks of copyright (and how to avoid them)
• Simple gear and apps to level up your shots

You don’t need a DSLR. You do need this episode.

Episode Resources:

• Learn more & grab Linda’s gear recs: lindaholtcreative.com
• Check out Linda's workshop: Smartphone Photography for Interior Designers
• Snapseed
• Learn more about Linda Holt at her website and follow her on Instagram 

Download our Free Resources

➡️ Pre-qualify your clients with my Discovery Call Script

➡️ Stay confident from beginning to end with my Consultation Checklist

➡️ Looking for a quick infusion of cash? Grab my 4 easy ways of increasing your revenue

Looking to elevate your business? Learn more about our courses

➡️ Want the complete blueprint to calculate your design fee with confidence and ease? Learn more about my Pricing with Confidence course

➡️ Want to be the first to know when Power of Process is returning? Click to learn more about the business blueprint for interior design firm owners.

➡️Want to be the first to know when the next episode drops? Don't forget to SUBSCRIBE to the Resilient by Design Podcast wherever you listen to podcasts!