In today's episode of the Second in Command podcast, co-host Sivana Brewer is joined by Ted Collins, Chief Operating Officer of Forensic Psychiatric Associates (FPA Med).

During this fascinating conversation, you'll hear how Ted's career has taken him through high-pressure corporate environments and into a leadership role that demands both empathy and operational clarity. Discover a world where precision, timing, and emotional intelligence intersect to build strong client relationships and cohesive internal teams. The discussion touches on the subtle art of exceeding expectations while remaining grounded in clearly defined boundaries and agreements.

Ted shares thoughtful strategies for protecting visionary leaders from unnecessary decision fatigue while still ensuring they’re looped in when their insight is most valuable. You'll learn practical tools and routines that help manage both external client expectations and internal workflow tensions—especially in high-stakes, detail-sensitive industries.

This episode is a must-listen for anyone interested in sustainable leadership, operational finesse, and thoughtful growth.

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Enjoy!

In This Episode You'll Learn:

• FPA Med's evidence-based process, involving psychological testing, record review, and psychiatric evaluation, followed by reports and testimony.
• How Ted improved the intake process, reducing administrative hassle for Dr. Levy and the experts, and creating a more efficient team. 
• The importance of collaboration among experts, including consultations and pairing psychiatrists and psychologists.
• The challenges and rewards of handling multi-plaintiff or mass tort cases, such as the assessment of 46 Navy sailors claiming PTSD. 
• Ted's process of negotiating with clients to maintain positive retainer balances and avoid administrative delays.
• And much more...

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