Ever felt overwhelmed by breakneck growth, scattered systems, and a CEO who just wants “more”—now? If you’re a second-in-command, this episode flips the pain of scaling upside down.

Host Sivana Brewer dives deep with Inaas Arabi, COO at Block & Associates Realty and an industry veteran who’s engineered two rounds of company doubling (with a third on deck). They break down order-from-chaos strategies, how to build systems that actually scale, and the hidden math of hiring for sustainable results. Hear why most “growth plans” fail, and how trusted advisors and specialized team pods change everything.

Don’t miss out—if you want to avoid costly mistakes, burnout, and leadership isolation, tune in now. This episode exposes proven, rare insights and actionable frameworks you simply won’t get anywhere else.

Timestamped Highlights

[00:00] – From scorching Austin heat to building legacy: Inaas’s introduction and real-world leadership challenge

[00:03] – The “three-month property turnover” nightmare and the breakthrough that shattered it

[00:16] – The surprising danger in property manager–centric models and the pod system that solves it

[00:27] – Chaos vs. order: When to build systems and when to let things break (and why most get it wrong)

[00:32] – The obscure art of error rates—and why perfect service is a myth, even for world-class COOs

[00:34] – How trusted advisors expose hidden blind spots that can kill your growth

[00:39] – Building your mentor board: Where to find them and how to make the relationship work

[00:48] – Tripling scale and checking off U.S. states—behind the personal drive fueling strategic victories

Resources & Mentions

• Zillow
• RealPage
• American Homes 4 Rent
• Progress Residential
• UltraSource
• EOS (Entrepreneurial Operating System)

About the Guest

Inaas Arabi is an accomplished executive with over 25 years in real estate and property management, including leadership roles at companies like Zillow, RealPage, and American Homes 4 Rent. Since joining Block & Associates Realty in May 2023, she has focused on optimizing operations and driving strategic growth in the greater Atlanta and North Carolina regions. Inaas holds an Executive MBA from Kennesaw State University and has a strong background in asset management, operations, and tech-driven solutions for the real estate industry.

🔗 LinkedIn | Website

About the Co-Host

Sivana Brewer is a Fractional COO for Remote Teams and former COO at Closers.io, where she helped scale the company to multiple eight figures and built over 500+ sales teams in just 2.5 years. She specializes in leadership development, remote operations, and systems that empower teams to grow sustainably.

🔗 Connect with Sivana on LinkedIn

Important Links

• Connect with Cameron: Website | LinkedIn
• Explore the COO Alliance - The World’s Leading Community for Seconds in Command
• Get Cameron’s book: Second in Command: Unleash the Power of Your COO Book
• Take Cameron’s leadership course: Invest In Your Leaders Online Course (Use promo code PODCAST10 before the end of the month for 10% off)
• Chat or video call with AI Cameron via Delphi

The Second in Command Podcast is an original production hosted by Cameron Herold and co-hosted by Sivana Brewer. Brought to you by COO Alliance. Production and editing by Podcast Your Brand.