Nothing beats good customer experience in promoting your business. When customers feel that they are being taken care of by a company, they tend to generate repeat business and referrals. However, customer experience isn’t just a buzzword. It is a whole system in itself with a number of moving parts. In this episode, Scott Carson interviews customer experience and service expert and bestselling author, <a href="https://www.linkedin.com/in/adrianbradycesana/" rel="noopener noreferrer" target="_blank">Adrian Brady-Cesana</a>, who discusses the four pillars of customer experience and how you can optimize each to create what could be the greatest revenue-driver for your business.  Love the show? Subscribe, rate, review, and share!<ul><li><a href="https://weclosenotes.com/how-to-subscribe-rate-our-podcast-5-stars-on-itunes/" rel="noopener noreferrer" target="_blank" style="color: rgb(0, 79, 191);">Here’s How »</a></li></ul> Join the Note Closers Show community today:<ul><li><a href="https://weclosenotes.com/" rel="noopener noreferrer" target="_blank" style="color: rgb(0, 79, 191);">WeCloseNotes.com</a></li><li><a href="https://www.facebook.com/noteshowpodcast/" rel="noopener noreferrer" target="_blank" style="color: rgb(0, 79, 191);">The Note Closers Show Facebook</a></li><li><a href="https://twitter.com/noteshowpodcast" rel="noopener noreferrer" target="_blank" style="color: rgb(0, 79, 191);">The Note Closers Show Twitter</a></li><li><a href="https://www.linkedin.com/in/1scottcarson/" rel="noopener noreferrer" target="_blank" style="color: rgb(0, 79, 191);">Scott Carson LinkedIn</a></li><li><a href="https://www.youtube.com/watch?v=NkDyqDB6fD4&list=PLRHv04Q15a0Ds_6lseLx3Pb4-Li1gLmDB" rel="noopener noreferrer" target="_blank" style="color: rgb(0, 79, 191);">The Note Closers Show YouTube</a></li><li><a href="https://vimeo.com/weclosenotes" rel="noopener noreferrer" target="_blank" style="color: rgb(0, 79, 191);">The Note Closers Show Vimeo</a></li><li><a href="https://www.instagram.com/noteclosers/" rel="noopener noreferrer" target="_blank" style="color: rgb(0, 79, 191);">The Note Closers Show Instagram</a></li><li><a href="https://www.pinterest.com/1weclosenotes/" rel="noopener noreferrer" target="_blank" style="color: rgb(0, 79, 191);">We Close Notes Pinterest</a></li></ul>

Nothing beats good customer experience in promoting your business. When customers feel that they are being taken care of by a company, they tend to generate repeat business and referrals. However, customer experience isn’t just a buzzword. It is a whole system in itself with a number of moving parts. In this episode, Scott Carson interviews customer experience and service expert and bestselling author, Adrian Brady-Cesana, who discusses the four pillars of customer experience and how you can optimize each to create what could be the greatest revenue-driver for your business. Love the show? Subscribe, rate, review, and share!Here’s How » Join the Note Closers Show community today:WeCloseNotes.comThe Note Closers Show FacebookThe Note Closers Show TwitterScott Carson LinkedInThe Note Closers Show YouTubeThe Note Closers Show VimeoThe Note Closers Show InstagramWe Close Notes Pinterest

Nothing beats good customer experience in promoting your business. When customers feel that they are being taken care of by a company, they tend to generate repeat business and referrals. However, customer experience isn’t just a buzzword. It is a whole system in itself with a number of moving parts. In this episode, Scott Carson interviews customer experience and service expert and bestselling author, <a href="https://www.linkedin.com/in/adrianbradycesana/" rel="noopener noreferrer">Adrian Brady-Cesana</a>, who discusses the four pillars of customer experience and how you can optimize each to create what could be the greatest revenue-driver for your business.&nbsp; Love the show?&nbsp;Subscribe, rate, review, and share!<ul><li><a href="https://weclosenotes.com/how-to-subscribe-rate-our-podcast-5-stars-on-itunes/" rel="noopener noreferrer">Here’s How »</a></li></ul> Join the Note Closers Show community today:<ul><li><a href="https://weclosenotes.com/" rel="noopener noreferrer">WeCloseNotes.com</a></li><li><a href="https://www.facebook.com/noteshowpodcast/" rel="noopener noreferrer">The Note Closers Show Facebook</a></li><li><a href="https://twitter.com/noteshowpodcast" rel="noopener noreferrer">The Note Closers Show Twitter</a></li><li><a href="https://www.linkedin.com/in/1scottcarson/" rel="noopener noreferrer">Scott Carson LinkedIn</a></li><li><a href="https://www.youtube.com/watch?v=NkDyqDB6fD4&amp;list=PLRHv04Q15a0Ds_6lseLx3Pb4-Li1gLmDB" rel="noopener noreferrer">The Note Closers Show YouTube</a></li><li><a href="https://vimeo.com/weclosenotes" rel="noopener noreferrer">The Note Closers Show Vimeo</a></li><li><a href="https://www.instagram.com/noteclosers/" rel="noopener noreferrer">The Note Closers Show Instagram</a></li><li><a href="https://www.pinterest.com/1weclosenotes/" rel="noopener noreferrer">We Close Notes Pinterest</a></li></ul>

EP 621 - Team, Tools, Process And Feedback: The Four Pillars Of Customer Experience With Adrian Brady-Cesana

The Note Closers Show Podcast covers everything you don’t know about real estate investing today, specifically the world of note investing. Scott Carson, CEO of We Close Notes, interviews experts in the note investing field, including vendors he works with, and students he has trained. Prepare to be educated and entertained on the secrets of how you can control millions of dollars’ worth of property for pennies on the dollar, through investing in distressed real estate notes. Scott and his students have each closed thousands of deals, all over the United States. Listen each week to stay on top of the latest developments in note investing, how to get to the right people, avoid the wrong people, get the inside track on buying from the banks, find the notes you are looking for, negotiate the best price, and make the high returns you deserve. Whether you are focused on performing, nonperforming, owner-financed, first, second, residential or commercial notes, you are in the right spot! Scott will show you how to find the deals where others aren’t looking, how to get the banks to call you with deals, and how to attract the right type of investors who are looking to fund your deals.

Scott also brings in experts in marketing, entrepreneurship, business, and mindset to help his audience in the day-to-day grind of being a business owner, investor and entrepreneur. With over a decade of experience as the “Note Guy” Scott has invested in all types of note investments. Ranging from residential assets on an individual or large bulk basis to commercial notes in each asset class, Scott has the connections and knowledge to help his students take down all property types. If you have an appetite to grow your business from single family homes to multifamily, self-storage, mobile home parks, mixed-use, strip malls or other asset classes, Scott brings on the experts in these different fields to help give you guidance and clarity as a note and real estate investor to find success at your own pace.

The Note Closers Show also features a variety of different experts and vendors ranging from attorneys, servicing companies, special servicing experts, title experts, and other real estate professionals to help you organize your own note business and have the best possible team of professionals at your disposal. Along with these experts, Scott also spends time identifying market and deal opportunities across the multiple facets of the note and paper industry. 

Scott also realizes that work isn’t everything to an entrepreneur and that’s why he also mixes in the occasionally mindset expert and guest wild card to keep his shows content fresh and relevant in today’s everchanging investment environment. It’s common for Scott to add an award-winning personality, athlete or podcaster to the stellar lineup of guests who might make a surprise appearance on the podcast. Scott’s willingness to be an open book and share the different facets of his business, life, and journey and his ability to use humor (and his sound effects) will keep you coming back again and again.

Some of the previous guests of the Note Closers Show have been professional athletes, Emmy award-winning life coaches, and a variety of best-selling authors and experts in their fields to add value to the businesses and lives of the millions of listeners of the Note Closers Show across the United States and over one hundred different countries. You can also listen to the podcast on a variety of different AM and FM radio stations across the country. You can also watch the episodes on the WeCloseNotes YouTube channel. If you want to tap into the Note Closers Show family and information network, you can by texting Notes to 72000 or by checking out the WeCloseNotes.com website for a full schedule of events and trainings offered. <a href="https://urldefense.proofpoint.com/v2/url?u=http-3A__www.WeCloseNotes.com&amp;d=DwMFAg&amp;c=euGZstcaTDllvimEN8b7jXrwqOf-v5A_CdpgnVfiiMM&amp;r=30p68eL-gMleokKF7Sy-lz1m6-NQEnOpQH5GTptalRI&amp;m=uxXs0BFvWAGvGpV-2oCeS3fNNy6TjPvaHLbg3UEwahM&amp;s=4wYw4MMQsMBDNnh2dU_-SQy362H8pb8LC6X787lv8uc&amp;e=" rel="noopener noreferrer" target="_blank" style="color: blue;">www.WeCloseNotes.com</a>

Business

Entrepreneurship

Investing

Careers

The Note Closers Show Podcast covers everything you don’t know about real estate investing today, specifically the world of note investing. Scott Carson, CEO of We Close Notes, interviews experts in the note investing field, including vendors he works with, and students he has trained. Prepare to be educated and entertained on the secrets of how you can control millions of dollars’ worth of property for pennies on the dollar, through investing in distressed real estate notes. Scott and his students have each closed thousands of deals, all over the United States. Listen each week to stay on top of the latest developments in note investing, how to get to the right people, avoid the wrong people, get the inside track on buying from the banks, find the notes you are looking for, negotiate the best price, and make the high returns you deserve. Whether you are focused on performing, nonperforming, owner-financed, first, second, residential or commercial notes, you are in the right spot! Scott will show you how to find the deals where others aren’t looking, how to get the banks to call you with deals, and how to attract the right type of investors who are looking to fund your deals. Scott also brings in experts in marketing, entrepreneurship, business, and mindset to help his audience in the day-to-day grind of being a business owner, investor and entrepreneur. With over a decade of experience as the “Note Guy” Scott has invested in all types of note investments. Ranging from residential assets on an individual or large bulk basis to commercial notes in each asset class, Scott has the connections and knowledge to help his students take down all property types. If you have an appetite to grow your business from single family homes to multifamily, self-storage, mobile home parks, mixed-use, strip malls or other asset classes, Scott brings on the experts in these different fields to help give you guidance and clarity as a note and real estate investor to find success at your own pace. The Note Closers Show also features a variety of different experts and vendors ranging from attorneys, servicing companies, special servicing experts, title experts, and other real estate professionals to help you organize your own note business and have the best possible team of professionals at your disposal. Along with these experts, Scott also spends time identifying market and deal opportunities across the multiple facets of the note and paper industry. Scott also realizes that work isn’t everything to an entrepreneur and that’s why he also mixes in the occasionally mindset expert and guest wild card to keep his shows content fresh and relevant in today’s everchanging investment environment. It’s common for Scott to add an award-winning personality, athlete or podcaster to the stellar lineup of guests who might make a surprise appearance on the podcast. Scott’s willingness to be an open book and share the different facets of his business, life, and journey and his ability to use humor (and his sound effects) will keep you coming back again and again. Some of the previous guests of the Note Closers Show have been professional athletes, Emmy award-winning life coaches, and a variety of best-selling authors and experts in their fields to add value to the businesses and lives of the millions of listeners of the Note Closers Show across the United States and over one hundred different countries. You can also listen to the podcast on a variety of different AM and FM radio stations across the country. You can also watch the episodes on the WeCloseNotes YouTube channel. If you want to tap into the Note Closers Show family and information network, you can by texting Notes to 72000 or by checking out the WeCloseNotes.com website for a full schedule of events and trainings offered. www.WeCloseNotes.com

The Note Closers Show Podcast covers everything you don’t know about real estate investing today, specifically the world of note investing. Scott Carson, CEO of We Close Notes, interviews experts in the note investing field, including vendors he works with, and students he has trained. Prepare to be educated and entertained on the secrets of how you can control millions of dollars’ worth of property for pennies on the dollar, through investing in distressed real estate notes. Scott and his students have each closed thousands of deals, all over the United States. Listen each week to stay on top of the latest developments in note investing, how to get to the right people, avoid the wrong people, get the inside track on buying from the banks, find the notes you are looking for, negotiate the best price, and make the high returns you deserve. Whether you are focused on performing, nonperforming, owner-financed, first, second, residential or commercial notes, you are in the right spot! Scott will show you how to find the deals where others aren’t looking, how to get the banks to call you with deals, and how to attract the right type of investors who are looking to fund your deals.

Scott also brings in experts in marketing, entrepreneurship, business, and mindset to help his audience in the day-to-day grind of being a business owner, investor and entrepreneur. With over a decade of experience as the “Note Guy” Scott has invested in all types of note investments. Ranging from residential assets on an individual or large bulk basis to commercial notes in each asset class, Scott has the connections and knowledge to help his students take down all property types. If you have an appetite to grow your business from single family homes to multifamily, self-storage, mobile home parks, mixed-use, strip malls or other asset classes, Scott brings on the experts in these different fields to help give you guidance and clarity as a note and real estate investor to find success at your own pace.

The Note Closers Show also features a variety of different experts and vendors ranging from attorneys, servicing companies, special servicing experts, title experts, and other real estate professionals to help you organize your own note business and have the best possible team of professionals at your disposal. Along with these experts, Scott also spends time identifying market and deal opportunities across the multiple facets of the note and paper industry. 

Scott also realizes that work isn’t everything to an entrepreneur and that’s why he also mixes in the occasionally mindset expert and guest wild card to keep his shows content fresh and relevant in today’s everchanging investment environment. It’s common for Scott to add an award-winning personality, athlete or podcaster to the stellar lineup of guests who might make a surprise appearance on the podcast. Scott’s willingness to be an open book and share the different facets of his business, life, and journey and his ability to use humor (and his sound effects) will keep you coming back again and again.

Some of the previous guests of the Note Closers Show have been professional athletes, Emmy award-winning life coaches, and a variety of best-selling authors and experts in their fields to add value to the businesses and lives of the millions of listeners of the Note Closers Show across the United States and over one hundred different countries. You can also listen to the podcast on a variety of different AM and FM radio stations across the country. You can also watch the episodes on the WeCloseNotes YouTube channel. If you want to tap into the Note Closers Show family and information network, you can by texting Notes to 72000 or by checking out the WeCloseNotes.com website for a full schedule of events and trainings offered. <a href="https://urldefense.proofpoint.com/v2/url?u=http-3A__www.WeCloseNotes.com&amp;d=DwMFAg&amp;c=euGZstcaTDllvimEN8b7jXrwqOf-v5A_CdpgnVfiiMM&amp;r=30p68eL-gMleokKF7Sy-lz1m6-NQEnOpQH5GTptalRI&amp;m=uxXs0BFvWAGvGpV-2oCeS3fNNy6TjPvaHLbg3UEwahM&amp;s=4wYw4MMQsMBDNnh2dU_-SQy362H8pb8LC6X787lv8uc&amp;e=" rel="noopener noreferrer">www.WeCloseNotes.com</a>

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EP 621 - Team, Tools, Process And Feedback: The Four Pillars Of Customer Experience With Adrian Brady-Cesana

EP 621 - Team, Tools, Process And Feedback: The Four Pillars Of Customer Experience With Adrian Brady-Cesana

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