We are kicking off the SE Collision Conference series of daily podcasts coming from Richmond, Virginia and I want to give a shout out to Lombard Equipment - the BEST equipment company on the East Coast providing extraordinary customer service, training and support! Visit them here: https://lombardequipment.com/

Mike Anderson, of Collision Advice, spoke on the topic "Be Extraordinary!" and that's in every aspect of business - with customers, your employees, in OEM research, etc. He really feels that shops are getting complacent in large due to being so busy and forgetting that customer service is NOT customer experience. What's the difference and how can you shift things?

He shares with us a great quote that seems perfect for today's environment - "Lots of sales cover lots of sins". How accurate?!?!

Mike talks about making sure we have happy employees so we can have happy customers. He shares some great ways to be the employer of choice where the employee doesn't just love their job but loves the organization they work for including how to show them appreciation in a way they feel appreciated.

Connect with Mike Anderson at Collision Advice  -
Website: https://collisionadvice.com
Assistant's Email (Tiffany): [email protected]
Linkedin: https://www.linkedin.com/in/mike-anderson-1124ba48/

Support the show

For more info on Micki's Marketing Services to help you grow your shop's revenue click here: https://collisioncentermarketing.com
Email Micki directly at [email protected]

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